Laurel Miller
Tempe,AZ
Summary
Expertise in communication, problem-solving, and time management enhances operational effectiveness in customer service settings. Strong listening skills, empathy, and patience foster positive customer relationships and effectively address diverse needs.
Overview
11
11
years of professional experience
Work History
Corporate trainer
Texas Roadhouse
, United States
12.2021 - Current
- Utilizes teaching skills to host small classrooms to train and develop new employees
- Coached employees on opening day by observing actions and providing real-time guidance to ensure effective service.
- Traveled with select trainers to support new store openings for Texas Roadhouse, facilitating smooth launches and initial training.
- Educated guests on new policies, product knowledge, and performance standards, enhancing overall customer experience.
- Excel spreadsheet knowledge
Management and serving
Texas Roadhouse
Gilbert
01.2019 - Current
- Facilitated shifts as an hourly manager which included opening and closing the restaurant, counting drawers and using excel for closing duties
- Trained new employees on policies, procedures, and restaurant concepts, improving onboarding efficiency and knowledge retention
- Applied customer service skills in money handling, problem de-escalation, and product knowledge to enhance guest experiences
- Operated POS cash register and managed serving bank, ensuring accurate transactions during shifts
Front Desk Receptionist
Urban Air
Tempe
01.2018 - 05.2019
- Interacted with 100+ guests per shift, enhancing their experience through attentive service
- Developed and maintained check-in and check-out systems to streamline guest processes
- Operated POS cash register, managing 100 transactions daily and ensuring accuracy by counting cash drawers
Party Coordinator/ Host
Makutu's Island
Tempe, AZ
05.2015 - 02.2019
- Hosted/organized children's birthday parties and assisted with set up and take-down
- Coordinated event logistics from initial booking to final guest checkout, ensuring smooth execution
- Managed guest relations, addressed complaints, and facilitated reoccurring bookings to enhance guest experience
Education
Business Communication
Arizona State University
Tempe, AZ05-2021
Skills
- Employee training
- Event coordination
- POS management
- Self-Directed
- Customer service
- Guest relations
Timeline
Corporate trainer
Texas Roadhouse
12.2021 - Current
Management and serving
Texas Roadhouse
01.2019 - Current
Front Desk Receptionist
Urban Air
01.2018 - 05.2019
Party Coordinator/ Host
Makutu's Island
05.2015 - 02.2019
Business Communication
Arizona State University