Heather Shortt
Grand Rapids,MI
Summary
Goal-driven strategic leader and decisive business professional brings track record of success in start-up
Results-driven Account Manager with proven success in managing client relationships, driving revenue growth, and implementing strategic initiatives. Strong skillset includes problem-solving, negotiation, and communication. In previous roles, made significant impact by improving processes for increased efficiency and customer satisfaction.
Overview
3
3
years of post-secondary education
10
10
years of professional experience
Work History
Kitchen & Bath Project Coordinator
Daikin- Williams Distributing
Grand Rapids, MI
02.2026 - Current
- Implemented customer feedback systems to refine service offerings and enhance satisfaction.
- Tracked purchase orders, shipment status, and delivery updates for Daikin equipment.
- Communicated with dealers, vendors, and internal teams on project requirements and timelines.
- Monitored project progress and resolved scheduling issues with supervisors and branch staff.
- Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
- Managed communication channels
- Led design reviews and aligned concepts with employer brand standards.
Founder
Laurel + Patricia
Grand Rapids, MI
04.2017 - 12.2025
- Developed brand identity and marketing strategies for boutique retail business.
- Managed daily operations, ensuring efficient workflow and customer satisfaction.
- Curated product selection to align with latest trends
- Oversaw all aspects of operations including product development, marketing, sales, customer service and finance.
- Advised clients on design concepts and material selections for projects
- Presented layout options aligned with employer brand standards and client needs
- Reviewed drawings, specifications, and samples for design accuracy
Education
Business Administration And Management
Florida State University
Tallahassee, FL 09.1990 - 05.1993
Skills
- Brand development
- Team leadership
- Effective communication
- Project coordination
- Attention to detail
- Creative thinking
- Account penetration
- Teamwork and collaboration
Affiliations
- Painting
- Refurbishing Furniture
- Upholstery
- Time with Family
- Animal lover
Timeline
Kitchen & Bath Project Coordinator
Daikin- Williams Distributing
02.2026 - Current
Founder
Laurel + Patricia
04.2017 - 12.2025
Business Administration And Management
Florida State University
09.1990 - 05.1993