Laurel Pledger

• Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
• Developed close working relationships with front office and back office staff.
• Boosted staff morale by offering constructive feedback and specific direction.
• Assessed processes and procedures, complying with OSHA and HIPAA regulations.
• Developed policies and procedures for effective practice management.
• Oversaw accounting, budgeting, and financial reporting.
• Provided supervision and management to team of administrative and support personnel.

• Developed standards and procedures handbook for all field offices and positions
• Maintained computer and physical filing systems.
• Managed office operations while scheduling appointments for department managers.
• Coached new hires on company processes while managing employees to achieve maximum production.
• Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.

Physician Reporting & Client financial planning

Full charge book keeping for the practice

Sales and Client Financial Planning

• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.