Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shaquana Dorsett

Miami,FL

Summary

Dynamic professional with a strong background in patient safety and logistics, having excelled as a Specialist at Perfection Plastic Surgery & Med Spa. Proven expertise in documentation management and customer relations, coupled with a Class A commercial driver's license. Recognized for effective problem-solving and maintaining high standards in fast-paced environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Specialist

Perfection Plastic Surgery & Med Spa
10.2020 - Current
  • Increased patient safety by conducting thorough preoperative assessments, including verification of medical history, allergies, and consent forms.
  • Upheld high standards of patient confidentiality and HIPAA compliance in all aspects of surgical care documentation.
  • Supported perioperative nursing staff with patient transfers from pre-operative holding areas to the operating room suite for smoother transitions throughout the day.
  • Maintained safe working environments by adhering to safety protocols and reporting hazards.
  • Reduced surgery recovery times through implementing effective post-operative care plans and monitoring patient progress closely.
  • Reduced surgery time by efficiently setting up the operating room for each procedure.

Dispatcher

Swayze Tranportation LLC
11.2015 - 10.2021
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of 3 fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Negotiated contracts with carriers to secure the most cost-effective transportation solutions for customers'' needs.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Answered phone calls and responded to customer emails.
  • Communicated with customers to provide delivery updates and resolution.
  • Developed strong relationships with clients through proactive communication and problem-solving support.

Mail Sorter

United States Post Office
06.2013 - 08.2015
  • Received and sorted incoming mail, ensuring accurate delivery to intended recipients.
  • Reviewed incoming mail for proper date, postage and barcode scans.
  • Collaborated with team members to ensure timely processing of high-volume mail shipments.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.

Education

Basic - CDL Class A

Miami Lakes Technical College
Miami Lakes, FL
06.2025

High School Diploma - Basic

Miami Carol City Sr. High School
Miami Gardens, FL
06.2008

Skills

  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Documentation management
  • Class A commercial Driver's license
  • Route planning
  • Vehicle inspections
  • Customer service
  • Strong work ethic
  • Commercial driving
  • Safe driving

Certification

Class A CDL

Timeline

Specialist

Perfection Plastic Surgery & Med Spa
10.2020 - Current

Dispatcher

Swayze Tranportation LLC
11.2015 - 10.2021

Mail Sorter

United States Post Office
06.2013 - 08.2015

Basic - CDL Class A

Miami Lakes Technical College

High School Diploma - Basic

Miami Carol City Sr. High School

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