Laurel Quatrano

• While searching for the perfect Sales role after our move in March 2021 to Florida, I am currently working with a development company in SW Florida through the temp agency Robert Half.
• Answered central telephone system and directed calls accordingly.
• Managed multiple tasks and met time-sensitive deadlines.
• Confirmed appointments, communicated with clients and updated client records.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Provided clerical support to company employees by copying, faxing and filing documents.
• Scheduled and confirmed appointments and meetings for senior management team.
• Sorted, received and distributed mail correspondence between departments and personnel.
• Kept records in CRM to maintain customer data.
• Supported various administrative duties by proofreading, transcribing and invoicing.
• Drafted professional memos, letters and marketing copy to support business objectives and growth.

Met and consistently exceeded revenue targets with proactive, customer specific suggestions of accessories and related items.

Executed 300 outboound calls each week to existing customers resulting increase in sales.

Met with customers to assist with selecting merchandise, finding accessories and completing purchases.

Listened to customer needs to identify nd recommend optimal selections for their retirement incomes.

Provided exceptional service and attention to customers when face-to-face or through phone conversations.

• Developed and delivered engaging sales presentations to convey product benefits.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Cold-called leads and closed large number of new sales over several months.

• Compared recently sold area properties to determine competitive market prices.
• Advised and informed prospective clients on current market activities and conditions.
• Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
• Increased home sales through persuasion, negotiation and closing prowess.
• Verified payment and loan paperwork for property sales by working closely with banks, buyers and sellers.
• Advised sellers on ways to increase curb appeal and make homes more appealing to potential buyers.
• Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
• Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
• Wrote contracts to outline sales and purchases of properties.
• Delivered strategic assistance to homeowners and homebuyers looking to buy or sell residential properties in Boston metro area.
• Designed and staged homes for optimum showings and photography.

• Exceeded annual sales goals with innovative sales techniques.
• Compared properties possessing similar features to determine competitive market prices.
• Held management team accountable for setting and reaching short-, mid- and long-term goals.
• Managed multiple employees by supervising daily tasks.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Managed numerous employees by supervising daily tasks.
• Supported company goals through careful reinvestment of profits.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Managed daily operations of project organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
• Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Assisted in recruiting, hiring and training of team members.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

• Completed professional development in Real Estate
• Continuing education in [Subject]
• Completed professional development in Real Estate Licensure