Ebonee Weeks
Lynchburg,VA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Lae-Lah Inc
2018.04 - 2024.07
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Technical Support Representative
GoDaddy
2022.07 - 2024.01
- Applied strong communication skills to guide customers through technical solutions: technical troubleshooting, communication expertise, problem-solving in technical environments
Seasonal Customer Care Representative
Intuit
2022.01 - 2022.03
- Implemented innovative customer care strategies to enhance the seasonal customer experience and drive customer loyalty.
Business Development Specialist
Shamrock Home Loans
2021.11 - 2022.07
- Developed and executed effective business strategies, driving growth.
Customer Support/Sales
Varsity Tutors
2019.07 - 2021.11
- Provided customer support and contributed to sales initiatives.
International Customer Service Representative (Promoted)
J.Crew
2016.03
- Managed international customer inquiries, delivering exceptional service.
Warehouse Worker
J.Crew
2015.06 - 2016.03
- Maintained efficient warehouse operations, optimizing product storage and retrieval.
- Order packing and retrieval
Customer Service Representative
Startek (Comcast)
2014.11 - 2015.10
- Provided excellent customer service, addressing inquiries and resolving issues.
Education
High School Diploma -
Heritage high school
Lynchburg, VA04.2014
Skills
- Customer Service Excellence
- Sales and Cross-sellingSkills
- Relationship Management
- Business Development
- Effective Communication
- Problem Solving
- Technical Support
- Adaptability
- Team Collaboration
- Active Listening
- Attention to Detail
- Market Analysis
- Time Management
- Sales Strategy
- Leadership
- Content Creation
- Negotiation
- Inbound/Outbound Calling
- Experienced
- Goal-oriented mindset
- Customer Support
- Customer Relations
- Data entry proficiency
- Paperwork Processing
- Telephone reception
- Sales Support
- Performance Tracking
- Account Servicing
Timeline
Technical Support Representative
GoDaddy
2022.07 - 2024.01
Seasonal Customer Care Representative
Intuit
2022.01 - 2022.03
Business Development Specialist
Shamrock Home Loans
2021.11 - 2022.07
Customer Support/Sales
Varsity Tutors
2019.07 - 2021.11
Administrative Assistant
Lae-Lah Inc
2018.04 - 2024.07
International Customer Service Representative (Promoted)
J.Crew
2016.03
Warehouse Worker
J.Crew
2015.06 - 2016.03
Customer Service Representative
Startek (Comcast)
2014.11 - 2015.10
High School Diploma -
Heritage high school