Laurel Rowland
Charlotte,NC
Summary
To secure a challenging position in a reputable organization to fully utilize my skills and abilities, while making a significant contribution to the success of the company.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Exterior Home Improvement Specialist
SPF Screens And Awnings
09.2023 - Current
- Followed up with existing customers to provide additional support and address concerns.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Created detailed sales presentations to communicate product features and market data.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and implemented sales strategies to increase profits.
- Utilized CRM software to manage customer accounts and track performance metrics.
Co-Owner
Refurnished By Rowland
02.2021 - Current
- Communicated with clients to find and design layout best suited for client needs and location.
- Updated customers on scheduled deliveries of furniture to homes.
- Researched furniture materials and suggested pieces to clients based on budget and want.
- Maintained detailed files on past transactions and designs for budget and future reference.
- Worked within budgetary constraints to advise quality and design of furniture.
- Cultivated relationships with vendors and distributors to achieve best available prices.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Strengthened content across multiple social media platforms for widest audience reach.
- Managed Refurnished by Rowland various social media platforms (Instagram, Tik-Tok, Facebook)
- Promoted and marketed works through social media platforms.
- Spearheaded customer engagement through social media.
Special Education Teacher
Mooresville High School
08.2018 - 08.2023
- Excellent written and verbal skills i.e., delegating and communicating information to teams through email, phone, in-person, or virtual conferences.
- Facilitated implementing compliance protocol and procedures regarding legal policies and services.
- Produced and delivered train the trainer materials for career development and task management.
- Performed one on one coaching with clients that require customized training tailored to individual learning types.
- Able to delegate tasks to teams and multi-task independently
- Respect for individuals' diverse experiences and ability to work effectively with people from a variety of backgrounds
- Skillful in using variety of G-Suite applications, as well as Microsoft Word and PowerPoint
- Ability to address plans, strategies, conflict-resolution solutions, and implementing new policies
- Managed and monitored various groups of individuals in order to meet needs and services.
- Created training programs and instructional materials to further educate personnel.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
Education
Bachelor of Science - Special Education
University of North Carolina At Greensboro
Greensboro, NC05.2018
Skills
- Learning Style Assessment
- Interpersonal Skills
- G-Suite applications
- Educational Strategies
- Excellent oral, written, and interpersonal communication skills
- Public Speaking
- Cultural Awareness
- Team Collaboration
- Interactive Media
- Data Entry
- Attention to Detail
- Instructional Design
Certification
- Crisis Prevention Intervention certification | March 2019 - Present
- Person-Centered Learning certification | August 2018
- North Carolina- Special Education Licensure (K – 12)
- Dean's List for academic excellence- GPA: 3.75
Timeline
Exterior Home Improvement Specialist
SPF Screens And Awnings
09.2023 - Current
Co-Owner
Refurnished By Rowland
02.2021 - Current
Special Education Teacher
Mooresville High School
08.2018 - 08.2023
Bachelor of Science - Special Education
University of North Carolina At Greensboro
- Crisis Prevention Intervention certification | March 2019 - Present
- Person-Centered Learning certification | August 2018
- North Carolina- Special Education Licensure (K – 12)
- Dean's List for academic excellence- GPA: 3.75
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