Laurelin Stitzel
Denver,CO
Overview
9
9
years of professional experience
1
1
Certification
Work History
Hostess
Cuba Cuba Cafe & Bar
11.2024 - Current
- Warmly greeted guests and managed seating flow to ensure an exceptional dining experience
- Handled reservations, waitlists, and phone inquiries with professionalism and efficiency
- Coordinated with servers and kitchen to optimize table turnover and guest satisfaction
- Assisted in bussing and resetting tables during peak hours to support the service team
- Provided water service and attended to immediate guest needs upon seating
- Maintained cleanliness and organization of host stand, bathrooms, and entry areas
- Represented Cuban hospitality by providing knowledgeable and culturally informed service
Seasonal General Merchandiser
Target
11.2024 - 12.2024
- Stocked and organized sales floor merchandise to ensure product availability and visual appeal
- Managed and maintained back stock organization for efficient inventory replenishment
- Assisted guests with locating items and transporting large or bulky purchases to the front of the store
- Worked collaboratively with team members to meet daily stocking and presentation goals
- Maintained a clean, safe, and guest-ready work environment in both front and back-of-house areas
Boutique Manager
Toko Baru (Pangaea Int.)
05.2023 - 11.2023
- Inspired, trained, and supported a close-knit team of sales associates, fostering a positive and customer-focused environment
- Set and maintained exceptional standards of service to create memorable and welcoming experiences for every guest
- Curated and organized an inviting sales floor, thoughtfully arranging products to highlight their unique qualities and encourage customer discovery
- Crafted eye-catching and creative product and window displays that reflected the shop’s specific and uplifting atmosphere
- Oversaw inventory management with attention to detail, ensuring seamless stock flow and timely reporting to leadership
Associate
Kismet (Pangaea Int.)
11.2022 - 05.2023
- Delivered exceptional, personalized customer service in a fast-paced, high-profile tourist retail environment
- Utilized POS systems to efficiently manage sales transactions, inventory tagging, and stock intake with accuracy
- Strategically merchandised products to create visually compelling displays that enhanced brand identity and boosted sales
- Offered tailored product recommendations to align with customer preferences, driving increased satisfaction and repeat business
- Maintained an organized, inviting store atmosphere to elevate the overall shopping experience
Salon Manager/Receptionist
Salon Refine
10.2020 - 09.2022
- Greeted and checked in clients, managed appointments, and answered multi-line phones with professionalism and poise
- Processed client checkouts, handled cash, credit, and gift card payments, and maintained a balanced cash drawer
- Trained new team members and developed comprehensive onboarding materials, including staff handbooks
- Maintained and updated the salon’s website using WordPress to reflect promotions, services, and staff profiles
- Coordinated staff meetings, internal communications, and scheduling to support smooth salon operations
- Oversaw inventory management, product ordering, merchandising, and rollout of new product launches
- Acted as liaison between salon and brand ambassadors regarding product launches, promotions, and key marketing initiatives
- Compiled and reported monthly retail sales, payroll, and commission data for the owner
Seasonal Guest Advocate
Target
11.2021 - 01.2022
- Efficiently processed purchases by operating POS systems, barcode scanners, and check lane equipment
- Provided friendly, attentive customer service to ensure a positive guest experience
- Accurately handled cash, credit, and mobile payments while maintaining a balanced cash drawer
- Bagged items quickly and neatly while adhering to store policies on item separation and weight distribution
- Resolved guest concerns and directed inquiries to appropriate departments when needed
- Maintained cleanliness and organization of checkout lanes and surrounding areas
- Supported team during peak hours and seasonal rushes to uphold store efficiency and guest satisfaction
Caretaker
Special Needs Child
01.2017 - 10.2020
- Managed and maintained a consistent daily routine, including homework support, meals, and enrichment activities
- Provided reliable transportation to and from school, therapy sessions, and extracurricular programs
- Supported virtual learning by assisting with online coursework, schedules, and technology needs
- Utilized positive behavior reinforcement and redirection strategies to support emotional and behavioral development
- Fostered a nurturing and structured environment tailored to the child’s individual needs and strengths
Hostess
Hofbräuhaus
08.2019 - 02.2020
- Created a welcoming, lively atmosphere for guests in a high-volume, tourist-driven environment
- Managed reservation system, answered multi-line phones, and provided accurate wait time estimates
- Greeted and seated guests promptly while balancing server sections and flow of service
- Restocked and maintained gift shop inventory; ran the merchandise sales and guest inquiries
- Supported front-of-house operations by bussing tables, rearranging layouts for large parties, and assisting servers as needed
- Provided guests with general information about the restaurant, menu, and local attractions
- Maintained cleanliness and organization of host stand, entryway, and gift shop displays
Education
Bachelor's degree - Human Services
Colorado State University-Global Campus
Denver, CO04.2024
Associate of Arts - undefined
Gateway Community and Technical College
Covington, KY05.2023
High School Diploma - undefined
Dayton High School
Dayton, KY05.2018
Skills
- Customer Service & Guest Relations
- Time Management & Multitasking
- Conflict Resolution
- Cash Handling & POS Operation
- Teamwork & Communication
- Microsoft Office & Typing Skills
Certification
Driver's License
Timeline
Hostess
Cuba Cuba Cafe & Bar
11.2024 - Current
Seasonal General Merchandiser
Target
11.2024 - 12.2024
Boutique Manager
Toko Baru (Pangaea Int.)
05.2023 - 11.2023
Associate
Kismet (Pangaea Int.)
11.2022 - 05.2023
Seasonal Guest Advocate
Target
11.2021 - 01.2022
Salon Manager/Receptionist
Salon Refine
10.2020 - 09.2022
Hostess
Hofbräuhaus
08.2019 - 02.2020
Caretaker
Special Needs Child
01.2017 - 10.2020
Bachelor's degree - Human Services
Colorado State University-Global Campus
Associate of Arts - undefined
Gateway Community and Technical College
High School Diploma - undefined
Dayton High School