Laurel (Kate) Kalt
Taylorsville,UT
Summary
I am a mother, grandmother and a dedicated individual. I'm always interested in learning and growing. I find comfort in multi tasking. I love to stay busy. I am a very detail oriented worker that takes pride and has great integrity for doing the right thing for the business needs and company morale.
Overview
19
19
years of professional experience
Work History
Business Operations Manager
A1 Distributing
West Valley City, UT
09.2020 - Current
- Review company's strategic plans and developed departmental goals and standards to support vision.
- Actively engage with General Manager, purchaser, Business Developer and Sales Manager for growth and opportunities to expand.
- Streamline business processes by analyzing current procedures and implementing necessary improvements.
- Work to imcrease overall efficiency by automating repetitive tasks and optimizing workflow.
- Oversee day-to-day business operations in the warehouse and create dynamic relationships.
- Work with the sales manager on day- to- day business operations to ensure quality and accurate input.
- Match up all good recieved notes with invoices. Verifying cost of goods and accuracy of inventory dollars.
- Accounts receivable and accounts payable task, support and entry.
- Oversees the companies age of debt and works to minimize these balances.
Collection Specialist
Progressive Leasing
Draper, UT
04.2019 - 04.2020
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Achieved performance goals on consistent basis.
Office Assistant
Diversified Installations
Midvale, UT
04.2018 - 04.2019
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Expedited document processing with accurate data entry and timely filing.
Business Office and Accounting
Harmons Grocery Store
Draper Utah
10.2005 - 03.2018
- Managed financial operations for the business, ensuring accurate end of day totals and balancing of tills.
- Worked in the Business Center with USPS mail, Western Union and observed federal regulations with accuracy.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Developed and maintained effective relationships with banking institutions to support financial operations.
- Increased accuracy in financial reporting by attention to detail in data entry tasks.
Education
N/A - Psychology
Salt Lake Community College
Salt Lake City, UTHigh School Diploma - Basic And Honors High School Class
Alta High School
Sandy, UT06.1999
Skills
- Project Management
- Operations Management
- Microsoft Office proficient
- Budgeting and forecasting
- Logistics Management
- Excellent oral and written communication
- Strategic Planning
- Decision-making capabilities
- Business Workflows
- Data Analytics
- Business Development
- Sales operations
- Business Administration
- Financial Management
- Operations Optimization
- Financial data decision-making
- Cost-benefit analysis
- Data Management
- Relationship building and management
- Customer Service
- Teamwork and Collaboration
Timeline
Business Operations Manager
A1 Distributing
09.2020 - Current
Collection Specialist
Progressive Leasing
04.2019 - 04.2020
Office Assistant
Diversified Installations
04.2018 - 04.2019
Business Office and Accounting
Harmons Grocery Store
10.2005 - 03.2018
N/A - Psychology
Salt Lake Community College
High School Diploma - Basic And Honors High School Class
Alta High School