Laurelle Lemm DeJarnette
Brea,USA
Summary
Forbes Five Star Trained Spa Massage Specialist
Executed personalized massage treatments that catered to individual guest needs, ensuring a high standard of service.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Spa Massage Therapist
Waldorf Astoria Monarch Beach Resort
11.2024 - Current
- Cultivated high levels of client satisfaction by implementing safe and effective massage therapy techniques. Established a pristine and inviting atmosphere that enhanced overall client experiences. Fostered strong client relationships through strategic proactive communication and follow-up initiatives to contribute to resorts reputation for excellence in alignment with Forbes Five Star Service standards.
Spa Massage Therapist
Montage International @Pendry Hotels
06.2023 - Current
- Achieved enhanced guest relaxation and well-being through the delivery of customized massage therapies. Met diverse client needs by employing a range of modalities, including Swedish and deep tissue techniques. Maintained a pristine and organized treatment environment to foster a welcoming atmosphere. Improved guest satisfaction scores by collaborating effectively with hotel staff to provide seamless service. Leveraged guest feedback to continuously enhance service offerings and address concerns. Attained high levels of customer satisfaction through active listening and transparent communication about treatment plans. Increased repeat business by providing outstanding customer service and personalized massage experiences. Contributed to spa revenue growth by successfully upselling additional services such as hot stone therapy and body scrubs during appointments. Supported the overall success of the spa by participating in team meetings and training sessions.
Spa Massage Therapist Lead
The Spa at the Glen
11.2015 - 01.2024
- Achieved high levels of client satisfaction through the development of strong relationships and clear communication. Delivered a range of massage techniques, including deep tissue, Swedish, and sports massage, to improve clients' physical health. Created a safe and soothing environment, resulting in outstanding customer service. Applied expertise in anatomy and physiology to identify client needs and design customized treatment plans. Realized significant client retention and rebooking success, contributing to overall business performance. Received high Yelp ratings and recognition, enhancing the spa's reputation. Supported effective pain management and utilized knowledge in occupational health and physical therapy. Maintained confidentiality and professionalism while adhering to high-quality standards. Increased repeat business through exceptional customer service and personalized massage experiences. Generated additional revenue by successfully upselling add-on services like hot stone therapy and body scrubs. Provided mentorship to aspiring therapists, guiding them on career development and professional standards. Demonstrated professionalism and commitment to continuous learning, serving as a role model for new massage therapists. Conducted workshops on self-care strategies for practitioners, emphasizing the importance of physical wellness in achieving success.
Spa Massage Therapist and Associate
Marriott Hotel and Spa Resort
02.2016 - 10.2020
- Directed weekly sessions for over 30 clients, implementing a diverse range of therapeutic massages, including pregnancy, sports, deep tissue, and Swedish, complemented by spa body treatments. Championed recovery initiatives through cross-fiber friction techniques, significantly enhancing muscle and connective tissue recovery and fostering high client retention. Developed and executed customized stretching, strengthening, and relaxation plans tailored to individual client needs. Partnered with team members to drive project success and meet deadlines. Recognized by management for excellence in customer service delivery. Trained in Forbes High Quality Standards to uphold service quality. Achieved extensive training and certifications in Elemis products to enhance service offerings. Engaged in marketing initiatives as an aromatherapy mixologist to promote spa services. Oversaw inventory management processes to ensure optimal stock levels. Maintained high standards of cleanliness and sanitation in massage areas. Collaborated with upper management to strategize spa service development initiatives.
Spa Massage Therapist
Glen Ivy Hot Springs Resort
02.2009 - 11.2015
- Led initiatives to create a welcoming and safe environment for clients, enhancing overall customer experience. Implemented various massage techniques, including deep tissue, Swedish, and sports massage, to promote clients' physical wellness. Fostered open communication with clients regarding their treatment needs, achieving a 100% satisfaction rate. Partnered with colleagues to identify and develop innovative marketing opportunities. Elevated guest experiences through exceptional service delivery. Oversaw comprehensive massage and body therapy services, ensuring professionalism at all times. Cultivated proficient communication and problem-solving skills, aligning with Forbes Five Star Standards.
Massage Therapist/Marketing Director/CA
Baeks Chiropractic Health Center
02.2009 - 12.2014
- Achieved high client satisfaction by providing therapeutic massages to over 25 clients weekly, including pregnancy, sports, deep tissue, and Swedish techniques. Increased client acquisition through the development of targeted marketing ads and pamphlets. Enhanced visibility for Chino Valley by promoting events and venues. Improved service quality through site evaluations, customer surveys, and team audits. Contributed to effective treatment plans in collaboration with the chiropractor. Strengthened patient relationships through exceptional communication with patients, staff, and doctors. Optimized patient record management and appointment scheduling, resulting in improved efficiency. Facilitated appointment scheduling through effective phone communication. Drove discussions in team meetings to identify strategies for superior patient care outcomes. Analyzed marketing campaign data to inform adjustments and improve effectiveness. Cultivated customer loyalty and retention through creative engagement strategies. Executed a robust digital marketing strategy, integrating SEO, SEM, email campaigns, social media, and website optimization.
Assistant Spa Manager/Massage Technician
Rejuvenaire Med Spa @WMGU
02.2009 - 10.2012
- Achieved increased brand awareness within the community through effective marketing plan development. Streamlined staff scheduling and supervision to enhance operational efficiency. Drove sales of products, services, and memberships, contributing to overall revenue growth. Developed and executed impactful marketing strategies that resonated with target audiences. Optimized daily spa operations, ensuring smooth opening and closing procedures and effective staff scheduling. Produced comprehensive reports to monitor sales performance and budget adherence. Established and nurtured positive client relationships through proactive communication and attentive listening. Delivered Prenatal, therapeutic, Swedish, and sports massage techniques, significantly improving clients' physical health and well-being. Collaborated with a multidisciplinary team of healthcare professionals, including gynecologists, physicians, ultrasound technicians, and nurses, to achieve optimal patient outcomes. Adhered to HIPAA regulations while managing sensitive patient information. Managed administrative responsibilities, including billing insurance companies for services provided. Oversaw cash register operations and generated daily and monthly financial reports. Coordinated prenatal follow-ups for the doctor and administrative director.
Education
Aesthetics - Aesthetician
Associate in Arts (A.A.) - Massage Therapy, Business Administration
08.2008
Skills
- Led customer consultations to assess individual massage requirements Directed Swedish massage sessions to enhance client relaxation and well-being Oversaw front desk management to optimize appointment scheduling and client flow Championed understanding of body mechanics to promote client health Managed business operations to improve service efficiency and client satisfaction Delivered neuromuscular therapy to address chronic pain issues Facilitated craniosacral therapy sessions for holistic healing Supervised myofascial release techniques to enhance physical performance Administered orthopedic massage for injury recovery and rehabilitation Coordinated trigger point therapy to alleviate muscle discomfort Developed specialized geriatric massage programs for senior clients Executed sales and marketing strategies to increase client base Streamlined appointment scheduling processes for improved service delivery Integrated essential oil applications to enhance therapeutic outcomes Maintained certification as a massage therapist to uphold professional standards
Certification
3246
AWARDS
“BEST MASSGE”2014 @ Inland Empire Hot List, “BEST MASSAGE” 2018 @ Inland Empire Hot List, City of Upland Outstanding Achievement Recognition Award 2020
COMMUNITY SERVICE
Brookdale, Student Volunteer, Loma Linda, CA, 2007-02, 2008-05, Geriatrics Massage Volunteer for elderly.
Additional Information
My Son is my Testimony, My Journey is You
Timeline
Spa Massage Therapist - Waldorf Astoria Monarch Beach Resort
11.2024 - Current
Spa Massage Therapist - Montage International @Pendry Hotels
06.2023 - Current
Spa Massage Therapist and Associate - Marriott Hotel and Spa Resort
02.2016 - 10.2020
Spa Massage Therapist Lead - The Spa at the Glen
11.2015 - 01.2024
Spa Massage Therapist - Glen Ivy Hot Springs Resort
02.2009 - 11.2015
Massage Therapist/Marketing Director/CA - Baeks Chiropractic Health Center
02.2009 - 12.2014
Assistant Spa Manager/Massage Technician - Rejuvenaire Med Spa @WMGU
02.2009 - 10.2012
Marinello School of Beauty - Aesthetics, Aesthetician
UEI - Associate in Arts (A.A.), Massage Therapy, Business Administration