Ryan Currie
San Diego,CA
Summary
Highly-motivated, team-first leader with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Overnight Hotel Manager
Fairmont Grand Del Mar
San Diego, CA
12.2021 - Current
- Uphold Forbes five-star standards, coach team members and anticipate patterns to improve guest experience.
- Maintained high standards of quality control, hygiene, health and safety.
- Ensured that guests received prompt, courteous attention throughout their stay.
- Provided training to staff in customer service, safety, and other topics related to hospitality industry.
- Oversaw nightly housekeeping operations to ensure cleanliness of event spaces and public areas.
- Conducted regular inspections of the property's interior and exterior areas to identify any maintenance issues requiring immediate attention.
Assistant Front Office Manager
Fairmont Pittsburgh
Pittsburgh, PA
06.2021 - 12.2021
- Assisted the Front Office Manager in developing, implementing and monitoring operational policies and procedures.
- Conducted daily briefing sessions with front office staff to review occupancy status, arrivals and departures, special requests and VIP guests.
Royal Service Supervisor
Fairmont Pittsburgh
Pittsburgh, PA
07.2019 - 06.2021
- Directed all incoming internal and external calls and communicated between departments.
- Reviewed reservations for accuracy.
Front Desk Agent
Homewood Suites by Hilton
Canonsburg, PA
12.2017 - 07.2019
- Assisted with check-in and check-out procedures for guests.
- Provided information about hotel amenities, services, and local attractions.
Education
B.A. Degree - Environmental Studies
Washington & Jefferson College
05.2017
Skills
- Guest Services
- Communication
- Formal SOP’s
- Problem Solving
- Audit Reporting
- Hotel Recordkeeping
- Revenue Projections
- Guest Satisfaction
- Travel Coordination
- Sustainability Practices
- Vendor Coordination
- Analyzing Market Trends
- Project Leadership
- Conflict Resolution
- Service Recovery
- OpenTable / Tock
- Microsoft Suite
- Silverware
- Opera & OnQ
- Forbes 5 Star Certified
- OSHA Health & Safety
Activities
- Assistant Coach, Torrey Pines Pop Warner Football
Instruct youth football players the fundamentals of the game and how to work as a team to achieve a goal., Develop leadership skills and instill strong values athletes can use to be successful on and off the field.
- Volunteer, First Tee
Utilize the game of golf to develop character, teach healthy life choices and instill the nine core values of respect, judgment, confidence, responsibility, sportsmanship, courtesy, honesty, integrity, and perseverance.
- President, Phi Gamma Delta Alpha Chapter
Managed the daily affairs of the Chapter helping it grow to its highest membership since 2000., Directed the Executive Board, working directly with the House Corporation and College Administration., Member of the Leadership Team that was voted Most Improved Chapter on campus in 2015.
Languages
Spanish
Elementary
Accomplishments
- Hilton Honors Champion
- Heartist of the Quarter
Affiliations
- I volunteer as a coach for the local FirstTee program and Torrey Pines Pop Warner.
Certification
- CPR / First Aid / AED - 2019
References
References available upon request.
Timeline
Overnight Hotel Manager
Fairmont Grand Del Mar
12.2021 - Current
Assistant Front Office Manager
Fairmont Pittsburgh
06.2021 - 12.2021
Royal Service Supervisor
Fairmont Pittsburgh
07.2019 - 06.2021
Front Desk Agent
Homewood Suites by Hilton
12.2017 - 07.2019
B.A. Degree - Environmental Studies
Washington & Jefferson College
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