Laurellen Webb

Collaborated with teams to resolve customer complaints and drive customer experience.

• Identified and assessed customer's needs quickly and accurately.
• Investigated and resolved customer inquiries and complaints quickly.
• Recommended products to customers, thoroughly explaining details.
• Responded proactively and positively to rapid change.
• Exhibited high energy and professionalism when dealing other airlines, customers and fellow crew members.
• Met customer call guidelines for service levels, handle time and productivity.
• Delivered prompt service to prioritize customer needs.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.

• Responded to incoming customers, chats, inquiries with efficiency and professionalism.
• Assisted guests with reservations, account inquiries and any additional services needed.
• Answered guest inquiries and provided information regarding flight services and amenities.
• Maintained consistent positive customer feedback.
• Investigated customers challenges and sources of dissatisfaction to offer timely resolution.

• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Provided customers with information about availability and pricing.
• Resolved various issues and discrepancies for customers.
• Handled billing information over phone.
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.

• Suggested enhancements to product design that would improve user experience.
• Tested new Saber product for reservations
• Brainstormed with peers and other members of design team to determine enhancements and product features.