Summary
Overview
Work History
Education
Skills
Timeline
Generic

MELANIE MCCALLOP

Zebulon,NC

Summary

Customer service professional, prepared to deliver exceptional service and resolve issues promptly. Valued for driving customer satisfaction and fostering team collaboration to achieve results. Known for adaptability and reliability, with strong skills in conflict resolution and effective communication.

Overview

8
8
years of professional experience

Work History

CUSTOMER RESOLUTION SPECIALIST-TEAM LEAD

1800Packrat
08.2020 - Current
  • Make appropriate account corrections to resolve customer problems.
  • Recorded details of inquiries to maintain up-to-date records.
  • Give accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
  • Built sustainable relationships and trust with customer accounts using open and interactive communication.


COACH

Duplin County Cheer and Tumble School
08.2018 - 08.2020
  • Developed regular practice schedule and organized practice time to provide both individual and team development.
  • Explained and enforced safety rules and regulations.
  • Coached individual participants in skills necessary to excel in sport.

CUSTOMER SERVICE REPRESENTATIVE

University of Mount Olive
10.2019 - 03.2020
  • Maintained knowledge of campus and staff to provide helpful suggestions along with recommendations to potential students.
  • Delivered personalized customer service relating to questions or concerns.
  • Developed strong customer relationships and loyalty through effective communication.

SALES ASSOCIATE

CATOS
06.2018 - 08.2018
  • Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
  • Greeted customers warmly and offered assistance.
  • Helped customers find and select products.
  • Tagged new merchandise for sale and updated signs.

TUTOR

Boys & Girls Club
11.2017 - 04.2018
  • Implemented creative activities to engage students and reinforce concepts.
  • Engaged actively with students to build confidence in subject matter and help improve study methods.
  • Coached students on academic concepts and explained terminology in easy-to-understand language.

Education

Bachelor of Science (B.S.) - Criminal Justice and Criminology

University of Mount Olive
Mount Olive, NC
05.2020

Skills

  • Customer Experience
  • Problem Resolution
  • Communications Strategies
  • Client Rapport-Building
  • Billing Procedures
  • Active Listening Skills
  • Teamwork

Timeline

CUSTOMER RESOLUTION SPECIALIST-TEAM LEAD

1800Packrat
08.2020 - Current

CUSTOMER SERVICE REPRESENTATIVE

University of Mount Olive
10.2019 - 03.2020

COACH

Duplin County Cheer and Tumble School
08.2018 - 08.2020

SALES ASSOCIATE

CATOS
06.2018 - 08.2018

TUTOR

Boys & Girls Club
11.2017 - 04.2018

Bachelor of Science (B.S.) - Criminal Justice and Criminology

University of Mount Olive

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