BRITTINEY SIMS
REMOTE- CUSTOMER SERVICE REP
Decatur,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in REMOTE industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. I`m equipped with high-speed and reliable internet connection. I have a dedicated home office space with a quiet environment for focused work.
Overview
10
10
years of professional experience
Work History
REMOTE CUSTOMER CARE RESOLUTION SPECIALIST
HOME DEPOT
10.2020 - 08.2023
- Identified and assessed customer's needs quickly and accurately.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
REMOTE SALES REPRESENTATIVE
Lowes Home Improvement Center
02.2019 - 07.2020
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
REMOTE CUSTOMER SERVICE REPRESENTATIVE
Chime Solutions
09.2015 - 11.2018
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
CUSTOMER SERVICE REP
Lowes Home Improvement Stores
09.2013 - 11.2014
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
High School Diploma -
HARPER ARCHER HIGHSCHOOL
ATLANTA GA05.2003
Skills
- Excellent Verbal and Written Communication Skills
- Active Listening and Empathy in Customer Interactions
- Proficient in using CRM software and Virtual Communication tools
- Strong Problem-Solving and Conflict Resolution abilities
- Self- Motivated and adept at a time management in a remote setting
- Adaptability to changing customer demands and expectations
- Call Center Processes
- Problem Resolution
- Billing Procedures
- Customer Loyalty
- Customer Experience
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
To look at everything always as though you were seeing it either for the first or last time: Thus is your time on earth filled with glory.
Betty Smith
Timeline
REMOTE CUSTOMER CARE RESOLUTION SPECIALIST
HOME DEPOT
10.2020 - 08.2023
REMOTE SALES REPRESENTATIVE
Lowes Home Improvement Center
02.2019 - 07.2020
REMOTE CUSTOMER SERVICE REPRESENTATIVE
Chime Solutions
09.2015 - 11.2018
CUSTOMER SERVICE REP
Lowes Home Improvement Stores
09.2013 - 11.2014
High School Diploma -
HARPER ARCHER HIGHSCHOOL
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