Keira Sidbury
Huntsville,AL
Summary
Professional, well-rounded Specialist motivated to provide highest quality customer experience. Strong administrative and organizational skills. Dedicated to increasing customer satisfaction and retention through efficient and accurate problem resolution.
Overview
6
6
years of professional experience
Work History
Customer Care Specialist II (Remote)
Best Buy Co Inc
05.2019 - Current
- Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions
- Provided industry-leading customer service, solving 80 cases per day, resulting in 98% customer satisfaction
- Identified customer issues with products or services, investigated causes, and initiated resolutions
- Processed customer purchases, returns of products and services, scheduled appointments; building long term customer relation
- Resolved concerns with products or services to help with retention and drive sales.
Technical Support Specialist (Remote)
NRTC, National Rural Telecommunications Cooperative
06.2020 - 07.2021
- Resolved diverse range of technical Issues across multiple systems and applications for customers and end-users across various time zones
- Assisted customers in Identifying Issue and explained solutions to restore service and functional
- Documented transactions and support interactions in system for future reference and addition
- Managed fast-paced call center work to assist high volume of daily customers using multiple internal databases and systems
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
Youth Care Worker
Sequel Youth And Family Services
01.2018 - 06.2020
- Assisted youth with obtaining resources such as food, clothing and shelter.
- Completed clear and concise documentation of youth behavior and actions.
- Utilized system model to teach youth life skills in accordance with individualized treatment plans.
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
- Utilized system model to teach youth life skills in accordance with individualized treatment plans
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling
Education
Bachelor’s Degree of Science - Liberal Studies
Alabama A&M University
Normal, AL08.2018
Skills
- Excellent Computer Skills
- Microsoft Excel, Microsoft PowerPoint, Microsoft Word
- Calm and Professional Under Pressure
- Strong Analytical, Written and Verbal Communication
- Customer Data Confidential
- Electronic Information Systems
- Efficient and Detail-Oriented
- Time Management
- Data Entry and Maintenance
- Customer Account Management
- Conflict Resolution
- Technically Proficient
- Adaptability
- Client Rapport-Building
Timeline
Technical Support Specialist (Remote)
NRTC, National Rural Telecommunications Cooperative
06.2020 - 07.2021
Customer Care Specialist II (Remote)
Best Buy Co Inc
05.2019 - Current
Youth Care Worker
Sequel Youth And Family Services
01.2018 - 06.2020
Bachelor’s Degree of Science - Liberal Studies
Alabama A&M University
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