Keira Sidbury
Huntsville,AL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Certified Geek Squad/Customer Service Rep (Remote)
Best Buy Co Inc
05.2019 - Current
- Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions
- Resolved concerns with products or services by troubleshooting to help with retention and drive sales.
- Provided industry-leading customer service, solving 80 cases per day, resulting in 98% customer satisfaction
- Identified customer issues with products or services, investigated causes, and initiated resolutions
- Processed customer purchases, returns of products and services, scheduled appointments; building long term customer relation
Technical Support Specialist (Remote)
NRTC, National Rural Telecommunications Cooperative
06.2020 - 07.2021
- Resolved diverse range of technical Issues across multiple systems and applications for customers and end-users across various time zones
- Assisted customers in Identifying Issue and explained solutions to restore service and functional
- Documented transactions and support interactions in system for future reference and addition
- Managed fast-paced call center work to assist high volume of daily customers using multiple internal databases and systems
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
Youth Care Worker
Sequel Youth And Family Services
01.2018 - 06.2020
- Assisted youth with obtaining resources such as food, clothing and shelter.
- Completed clear and concise documentation of youth behavior and actions.
- Utilized system model to teach youth life skills in accordance with individualized treatment plans.
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
- Utilized system model to teach youth life skills in accordance with individualized treatment plans
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling
Education
Bachelor’s Degree of Science - Liberal Studies
Alabama A&M University
Normal, AL08.2018
Skills
- Excellent Computer Skills
- Microsoft Office
- Information Security
- Calm and Professional Under Pressure
- Strong Analytical, Written and Verbal Communication
- Customer Data Confidential
- Electronic Information Systems
- Efficient and Detail-Oriented
- Time Management
- Data Entry and Maintenance
- Customer Account Management
- Conflict Resolution
- Technically Proficient
- Adaptability
- Client Rapport-Building
Timeline
Technical Support Specialist (Remote)
NRTC, National Rural Telecommunications Cooperative
06.2020 - 07.2021
Certified Geek Squad/Customer Service Rep (Remote)
Best Buy Co Inc
05.2019 - Current
Youth Care Worker
Sequel Youth And Family Services
01.2018 - 06.2020
Bachelor’s Degree of Science - Liberal Studies
Alabama A&M University
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