Melodie Arnett
Ann Arbor,MI
Summary
Proven expert in customer service and technical support, honed at Best Buy's Geek Squad, where I significantly enhanced customer loyalty through empathetic complaint resolution and efficient problem-solving. Skilled in Microsoft Office Suite and active listening, I excel in transforming customer challenges into positive outcomes, ensuring satisfaction and repeat business. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
13
13
years of professional experience
Work History
Geek Squad Customer Service Provider
Best Buy
11.2010 - 04.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Science - Biology And Psychology
Eastern Michigan University
Ypsilanti, MISkills
- Office management
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Active Listening
- Problem Resolution
- Customer Relations
- Computer Proficiency
- Product Knowledge
- Client Relations
- Complaint Handling
- Follow-up skills
- Professional telephone demeanor
- Administrative Support
- Microsoft Office Suite
- Microsoft PowerPoint
- Product Sales
- Sales expertise
- Technical Support
Accomplishments
Intel Hardward Master and Legend
Timeline
Geek Squad Customer Service Provider
Best Buy
11.2010 - 04.2024
Bachelor of Science - Biology And Psychology
Eastern Michigan University