Summary
Overview
Work History
Education
Skills
Software
Interests
Additional Information
Timeline
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Max Micklitsch

Max Micklitsch

Berea,OH

Summary

With a proven track record with 5 star customer ratings and leading sales records at Geek Squad, I excel in transforming complex technical issues into simple solutions, ensuring customer satisfaction. My interests/skills span from system troubleshooting to additive manufacturing, with a strong foundation in information security and customer support. Recognized for exceptional service, I blend technical knowledge with interpersonal skills to exceed client expectations.

Overview

1
1
year of professional experience

Work History

Customer Agent - Geek Squad

Best Buy
12.2023 - Current
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Holding a perfect 5 star rating on customer satisfaction reviews regarding sales and support.
  • Exhibited high energy and professionalism when dealing with clients and customers.
  • Able to translate complex concepts to easy to understand explanations for customers.
  • Windows and Mac troubleshooting, system configuration, and solution creation.

Tech Intern

LAND Moto
06.2023 - 08.2023
  • Operated additive manufacturing equipment producing parts for production.
  • Automated and improved inefficiencies in workflows across departments.
  • Audited network and web security, implemented endpoint monitoring.

Education

Bachelor of Science - Cybersecurity

Baldwin Wallace University
Berea, OH
05-2026

Skills

  • Customer Support and Education

  • Sales and Client Experience

  • Information Security

  • System Configuration and Troubleshooting

  • Network Topology/Design

  • Windows AD Administration

  • Additive Manufacturing and Computer Aided Design

  • 3D Rendering

Software

Windows

Ubuntu/Linux

Blender

Fusion 360

Python

AI/ML

Interests

  • Analog Film Photography (Photochemistry and Darkroom)
  • Cinematography (Rigging and Focus Systems)
  • Electric Vehicles and Motorcycles
  • Acoustic Design and Simulation
  • Rescue Animals

Additional Information

  • Hardworking team player with a knack for conflict resolution and de-escalation
  • Extremely broad knowledge base regarding most things STEM
  • Quick, determined, and self-sufficient learner

Timeline

Customer Agent - Geek Squad

Best Buy
12.2023 - Current

Tech Intern

LAND Moto
06.2023 - 08.2023

Bachelor of Science - Cybersecurity

Baldwin Wallace University

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Max Micklitsch