Yolansef Henry
Humble
Summary
Dynamic customer service professional with a proven track record at Liberty National Life Insurance Company, excelling in technical support and enhancing customer satisfaction. Skilled in streamlining operations and resolving complex issues, I leverage strong communication and organizational abilities to drive efficiency and foster loyalty. Committed to delivering exceptional service and support.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Remote Customer Service Resolution Specialist
Liberty National Life Insurance Company
McKinney
07.2020 - Current
- Assist employees, assess performances to determine training needs, and define accurate plans for decreasing process lags.
- Monitored progress of open cases and escalated unresolved issues as necessary to the appropriate personnel or department.
- Introduced higher standards for customer service, and increased efficiency by streamlining operations.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Kept accurate records to document customer service actions and discussions.
Remote Assistant Customer Service Manager
Humana
Houston
07.2018 - 07.2020
- Advocate
- Customer Service.
- Answering customer inquiries via web chat and phone calls.
- Processing payments.
- Verification of eligibility.
- Communication of plans, providers, and services.
- AFC Transporting.
Escort
Maritime Border Patrol Security
06.2015 - 12.2016
- Assist with flight security, immigration
- Monitoring CCTV cameras
- Patrol perimeter
- Check in/ out visitors
Private Duty Aid/Sitter
Family Tree Health Care
Houston
05.2012 - 06.2015
- Assist with meals/light house keeping/ run errands
- Monitor blood pressure
- Assist with ADLs
- Keep track of scheduling and doctor appointments
- Housekeeping/ janitorial service
Telesales Rep
APAC Customer
Humble
10.2011 - 11.2012
- Communicate with potential customers by phone orders and quote prices to persuade customers to buy client products or services
Correctional Officer IV
Texas
08.2008 - 10.2011
- Security
- Supervise offenders
- Maintain order/ prevent disturbance
- Protect the public from offender
- Inspect facilities
- Transporting offenders
- Customer/ Account Service
Education
Associate - Cosmetology
Remington College
Houston, TX2012
Skills
- Technical support
- Cold calling
- Ability to operate a multi-line phone
- Ability to follow verbal and written instructions accurately
- Microsoft Office, Excel, Publisher, Access, etc
Certification
Inplant Training at: OSHA 14 hr Safety Training Total Safety
Timeline
Remote Customer Service Resolution Specialist
Liberty National Life Insurance Company
07.2020 - Current
Remote Assistant Customer Service Manager
Humana
07.2018 - 07.2020
Escort
Maritime Border Patrol Security
06.2015 - 12.2016
Private Duty Aid/Sitter
Family Tree Health Care
05.2012 - 06.2015
Telesales Rep
APAC Customer
10.2011 - 11.2012
Correctional Officer IV
Texas
08.2008 - 10.2011
Associate - Cosmetology
Remington College