Lauren Westgaard
University Place
Summary
Recently completed all coursework (with the exception of an internship) for the Paralegal Pro Certificate through Tacoma Community College's yearlong program, with a 4.0 GPA and instructor-nominated award for academic achievement. Possesses foundational knowledge in the legal field gained through coursework in civil and criminal law, legal writing, and the most recent iterations of Microsoft Office Suite and Zoom, and legal case/document management software. Demonstrates strong written and verbal communication skills, with a writing portfolio available upon request. Proficient multi-tasker with proven ability to operate efficiently in a fast-paced environment while prioritizing and completing a wide variety of tasks. Curious and creative problem solver who is eager to learn and excel. Highly experienced in delivering excellent customer service with a positive attitude, empathy, and care.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Stay at Home Parent
2017 - Current
Pilot Scheduler
Alaska Airlines
01.2015 - 01.2017
- Created and assigned monthly line and reserve schedules for pilots at four different bases throughout the country, as well as training schedules for new hires.
- Monitored flight paths for delays or early arrivals, and assigned arrival gates based on availability.
- Coordinated with flight attendant schedulers to crew flights, with central load planning agents for weight and balance issues, and with dispatch for weather or mechanical delays.
- Ensured that pilot schedules complied with Federal Aviation Administration regulations and contractual regulations.
- Implemented standard operating procedures to maintain high safety standards across all flights.
- Demonstrated exceptional teamwork abilities through collaboration with fellow operational agents, flight crew, maintenance personnel, and other aviation professionals in providing seamless service for passengers, and efficient flight operations.
Customer Service Agent
Alaska Airlines
01.2012 - 01.2015
- Provided support in booking, ticketing, and itinerary changes to enhance customer experience.
- Guided customers through check-in processes using advanced reservation systems for efficient service delivery.
- Boarded, deplaned, and controlled flights, which included the operation of jet bridges, and the resolution of customer issues and oversold flight situations.
- Worked closely with fellow agents, cleaning crews, food and beverage service, maintenance crews, and wheelchair assistants to ensure compliance with FAA regulations for safe and on-time departures and arrivals.
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Assisted in training new hires, sharing best practices for effective customer service delivery.
- Monitored and distributed cash drawers in multiple checkout stations and maintained adequate cash supply, and audited daily earnings for the Seatac station.
Hostess
Applebee's
01.2011 - 01.2011
- Managed guest seating and waitlists to optimize table turnover and customer satisfaction.
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
- Coordinated with kitchen staff to ensure timely food delivery and service efficiency.
- Developed rapport with regular guests, fostering loyalty and repeat business opportunities.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Bakery Sales
Super 1 Foods
01.2009 - 01.2011
- Increased bakery sales by providing exceptional customer service and product knowledge.
- Took and fulfilled orders for a variety of baked goods.
- Weighed, measured, and packaged baked goods and maintained attractive display areas throughout the store.
- Assisted with frosting and decorating product, such as cakes and cookies.
- Cleaned and maintained sales counter area as well as production areas.
- Provided assistance to other departments as needed.
Barista
Starbucks
01.2004 - 01.2008
- Provided exceptional customer service, ensuring satisfaction through effective communication and problem-solving.
- Operated espresso machines and brewing equipment to prepare high-quality beverages.
- Trained new employees on drink preparation techniques and store operations, enhancing team performance.
- Maintained cleanliness and organization of workstations and restroom facilities, adhering to health and safety standards.
- Developed knowledge of menu items to offer personalized recommendations to customers, which included the organization and preparation of coffee tastings and suggestions for complimentary food pairings.
- Managed inventory levels for coffee beans and supplies, facilitating timely replenishment orders.
- Handled cash register transactions accurately while processing payments efficiently during peak hours.
- Collaborated with team members to streamline workflow processes, improving overall service speed and efficiency.
Office Assistant
Flaming Geyser State Park
05.2007 - 09.2007
- Managed office supplies inventory, ensuring timely replenishment and organization.
- Assisted in data entry tasks, maintaining accuracy across multiple databases.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Processed incoming and outgoing mail and packages according to established procedures.
Nanny
Marsh Family
01.2004 - 01.2006
- Supervised daily activities and ensured safety for children in care.
- Enhanced children's emotional well-being by providing attentive care and nurturing relationships.
- Developed engaging educational activities to promote child development.
- Coordinated schedules and transportation for school and extracurricular activities.
- Managed household routines, including meal preparation and cleanliness standards.
- Assisted with light housekeeping duties as well as running errands.
Education
Bachelor of Arts - Anthropology
Central Washington University
Ellensburg, WA01.2010
BA - Anthropology
Pacific Lutheran University
Tacoma, WA01.2008
Skills
- Positive attitude and exemplary customer service
- Fast learner
- Scheduling/planning
- Proficient in Microsoft Office/Zoom
- Organization and time management
- Internal and client communication, written and verbal
- Document preparation
- Legal research
- Writing and editing
- Multitasking
- Operating multi-line phone systems
Certification
Paralegal Pro Certificate, Tacoma Community College, 2024-01-01, 2025-01-01, in progress, 4.0 GPA, Recipient of an award for academic excellence in the Paralegal department
Timeline
Pilot Scheduler
Alaska Airlines
01.2015 - 01.2017
Customer Service Agent
Alaska Airlines
01.2012 - 01.2015
Hostess
Applebee's
01.2011 - 01.2011
Bakery Sales
Super 1 Foods
01.2009 - 01.2011
Office Assistant
Flaming Geyser State Park
05.2007 - 09.2007
Barista
Starbucks
01.2004 - 01.2008
Nanny
Marsh Family
01.2004 - 01.2006
Stay at Home Parent
2017 - Current
Bachelor of Arts - Anthropology
Central Washington University
BA - Anthropology
Pacific Lutheran University