Lauren Abdalla
Austin,TX
Summary
Detail-oriented Veterinary Technician with 5 years of relevant experience and specific expertise in laboratory analysis. Recognized for great client service and enthusiasm, and dedication to excellent animal care and team work. I have also been known to be an organized and dependable individual, that is successful at managing priorities that help meet team goals. I would love to use my experience to transition to a position with ElleVet Sciences!
Overview
10
10
years of professional experience
1
1
Certification
Work History
Veterinary Technician
South Park Animal Hospital
07.2021 - Current
- Greet pet owners and go over available services, outlined costs, and determined special needs of animals under care.
- Answer owner animal health questions and advise on best care practices.
- Record symptoms and document medical observations to inform treatment decisions.
- Collect patient biopsies and blood samples for laboratory analysis.
- Triage incoming patients to determine treatment needs and urgency of care.
- Provide care for animals before surgeries, administer anesthetics as necessary for overall comfort and health.
- Interact with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Monitor vital signs of animals during surgical procedures and provided postoperative care.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Assist veterinarians with radiographs and ultrasounds.
- Educated clients on nutrition, preventive health and other animal care.
Veterinary Assistant
West Loop Vet
11.2020 - 04.2021
- Provid customer support to clients, answering questions and addressing concerns.
- Process new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Assist with euthanasia procedures in humanely and compassionately to minimize suffering.
- Record symptoms and documented medical observations to inform treatment decisions.
- Answered owner animal health questions and advised on best care practices.
Client Care Representative
Old Town Animal Care Center
01.2019 - 08.2020
- Answer customer questions via telephone, email and live chat services.
- Provide information and referrals to community partners and other treatment providers.
- Interact with team members across departments to research and resolve customer issues.
- Explain available products and services, demonstrate features and used persuasive communication strategies to redirect concerns.
- Provide excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Finalize sales, processed payments and scheduled deliveries.
- Exhibit high energy and professionalism when dealing with clients and staff.
- Meet customer call guidelines for service levels, handle time and productivity.
- Educate customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
Event Planning Coordinator
Swirlz Cupcakes
08.2013 - 07.2020
- Coordinate schedules and timelines for events.
- Brainstorm and implemented creative event concepts and themes.
- Manage event logistics and operations.
- Perform event coordination for larger parties and gatherings.
- Manage administrative logistics of events planning, event booking, and event promotions.
- Communicate with catering, lighting and sound companies to obtain price quotes.
- Review event bills to confirm accuracy and approve payment.
- Work closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
- Consult with customers to determine objectives and requirements for events.
Education
Associate of Science - Veterinary Technology
Penn Foster
09.2025
Certification - Baking And Pastry Arts
Kendall College
Chicago, IL06.2012
Skills
- Lab Operations
- Vaccination Administration
- Animal Health
- Explaining Treatment
- Document and Records Management
- Customer Relations
- Product Availability
- Product Enhancement Strategy
- Communications and Media
- Event Supervision
Certification
Veterinary Point of Care Ultrasound in Everyday Practice
Timeline
Veterinary Technician
South Park Animal Hospital
07.2021 - Current
Veterinary Assistant
West Loop Vet
11.2020 - 04.2021
Client Care Representative
Old Town Animal Care Center
01.2019 - 08.2020
Event Planning Coordinator
Swirlz Cupcakes
08.2013 - 07.2020
Associate of Science - Veterinary Technology
Penn Foster
Certification - Baking And Pastry Arts
Kendall College
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