Lauren Adams
Cherryville,NC
Summary
Dynamic professional with a proven track record at any prior employer, excelling in fast-paced environments through exceptional time management and flexibility skills. Demonstrated ability to enhance team collaboration and efficiency, significantly contributing to operational success. Skilled in many areas of hospitality, food service, customer service, and also at leveraging verbal communication to resolve conflicts, and working with the public and diverse group of coworkers.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant
Carolina Gutter Solutions
Cherryville, NC
12.2021 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered at least 10-15 incoming phone calls daily to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Enhanced office efficiency by organizing and maintaining digital and physical filing systems.
- Elevated executive productivity, managing complex calendars and arranging travel itineraries.
Gig Worker
Upshift
Charlotte, NC
01.2020 - 07.2021
- Assisted team in maintaining clean and organized work environment.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned up to 12 bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards daily.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
Assistant Head Cook
NCDPS
Goldsboro, NC
05.2017 - 02.2019
- Optimized kitchen workflow by organizing workstations for maximum efficiency and multitasking capabilities.
- Provided exceptional customer service through prompt and courteous attention to special requests or dietary needs (11 people with strict diets needed to be served daily) during meal service.
- Maintained a clean and sanitary kitchen environment by strictly adhering to food safety regulations and cleaning protocols.
- Facilitated efficient food production for off-site events by preparing meals ahead of time for up to 500 people while ensuring proper packaging for transport.
- Reduced overhead costs through effective budget management, resource allocation, labor scheduling, and inventory control measures.
Front Line Crew Member
Bojangles' Famous Chicken 'n Biscuits
Cherryville, NC
01.2010 - 06.2012
- Managed inventory levels to minimize waste while ensuring adequate supplies for daily operations.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Demonstrated excellent communication skills by effectively interacting with customers and addressing their needs.
- Maintained a clean and organized workspace, opening or closing the store 4-5 days of the week.
- Collaborated with team members to provide exceptional service and resolve any customer issues promptly.
- Quickly adapted to changes in menu offerings or operational procedures as needed.
- Contributed to a positive work atmosphere, fostering a supportive environment for all team members.
Education
Small Business Management - Business
Gaston College
Dallas, NCHigh School Diploma -
Cleveland Community College
Shelby, NC05.2009
Skills
- Fast learner
- Time management
- Computer skills
- Attention to detail
- Administrative duties
- Basic mathematics
- Multitasking and organization
- Flexibility and adaptability
Certification
ServSafe Certificate
Food Handler Certificate
Food Allergens Certificate
HRD Certificate
Gold Career Readiness Certificate
Timeline
Assistant
Carolina Gutter Solutions
12.2021 - Current
Gig Worker
Upshift
01.2020 - 07.2021
Assistant Head Cook
NCDPS
05.2017 - 02.2019
Front Line Crew Member
Bojangles' Famous Chicken 'n Biscuits
01.2010 - 06.2012
Small Business Management - Business
Gaston College
High School Diploma -
Cleveland Community College