Lauren Adderley
Nassau,BAHAMAS
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets. Reliable shift supervisor bringing several years of experience as team leader. Well-versed in setting goals, training new employees and monitoring performance. Superb communicator with team members and managers of all levels.
Overview
22
22
years of professional experience
Work History
Cable Bahamas
2013.01 - Current
- My duties are to render new services and products to customers, handling any concerns and issues they may be experiencing
- I also was on a predictive dialer calling customers to sell them our Products
- I was promoted and my title changed to sales and loyalty where I would still upsell, assist with new services, along with collecting payments making sure customer accounts were current no delinquent balances owing
- Ensure all customers understand there Statements, bill queries, also introducing them to the latest technology in the market
- I have worked closely with major real estate's agencies ensuring residential accounts are set up, ensuring the products are functional
- Lead teams out in the field, to ensure best customer Services are being met and products are working.
Diamonds International Ltd.
2008.01 - 2013.01
- My duties are to provide excellent customer service by selling quality jewelry and obtaining a quota of approximately $45,000 a month
- During this time, I have achieved sales awards from brand companies such as 'Movado' and others.
Blue Water Resorts
2007.01 - 2008.01
- Carried out sales duties in the form of vacation homes and time-shares.
Shift Supervisor
Wendy's
2003.01 - 2005.01
- Opening/Closing of Store Front, Closing out cashier draw, ordering and ensuring products in stock
- Ensuring very low food overage and wastage.
Atlantis Logo Shop
- Carried out duties such as the selling of retail goods etc
- As well as deal with customer disputes and queries.
Education
High School Diploma -
Government High School
Nassau, BahamasCertificate of Business Management -
Bahamas Technical Vocational Institute
Nassau, BahamasSkills
- Team Player
- Very Organized
- Excel
- PowerPoint
- Word
- Booking-Keeping
- Personal Skills
- Marketing and Sales Tactics
- Customer Service
- Deescalating Skills
- Leadership/Management Training
- Schedule Management
- Inventory Control
- Customer-Oriented
- Policy Enforcement
- Workplace Safety
- Conflict resolution techniques
Awards
- Top Sales/Agent
- Most Improved/Outstanding Awards
- Most Sales in Fiscal Year
Timeline
Cable Bahamas
2013.01 - Current
Diamonds International Ltd.
2008.01 - 2013.01
Blue Water Resorts
2007.01 - 2008.01
Shift Supervisor
Wendy's
2003.01 - 2005.01
Atlantis Logo Shop
High School Diploma -
Government High School
Certificate of Business Management -
Bahamas Technical Vocational Institute