Hansley Maltez
San Mateo,CA
Summary
Experienced with crafting and serving specialty coffee beverages. Utilizes customer service skills to enhance overall guest experience. Strong understanding of coffee preparation techniques, inventory management, and maintaining clean workspace.
Professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, with friendly and approachable demeanor.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Housekeeping
- Cleaning the carpets.
- Cleaning the ceiling.
- Washing the bathroom
Server
Bjs Restaurants Inc
San Mateo, CA
06.2025 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Assisted with menu selections and answered guest inquiries effectively.
- Maintained cleanliness of tables and dining area throughout service.
- Collaborated with kitchen staff to ensure timely food delivery.
- Processed customer orders efficiently using point-of-sale systems.
- Trained new servers on restaurant procedures and service standards.
- Handled cash transactions and balanced cash drawer at end of shifts.
- Implemented improvements in table turnover rates through effective multitasking.
- Cultivated warm relationships with regular customers.
Food Service Worker
In-N-Out Burger
San Carlos, CA
06.2022 - 05.2025
- Prepared and assembled food orders efficiently during peak hours.
- Maintained cleanliness and organization of workstations to ensure safety standards.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to streamline kitchen operations and improve workflow.
- Operated kitchen equipment safely while adhering to food safety regulations.
- Assisted in training new staff on food preparation techniques and company policies.
- Monitored inventory levels, notifying management of shortages to prevent disruptions.
- Contributed to a positive dining experience through attentive service and teamwork.
Maxim healthcare
09.2021 - 11.2022
- Take care in-home patients
- Prepare meals
- Be able to deescalate and redirect their behavior
Barista
Starbucks Company
11.2019 - 01.2021
- Making drinks, cleaning the store, making sure the food is being served properly.
- Helping the customers with the menu, telling them the menu.
Education
High School Diploma -
San Mateo High
San Mateo, CA05-2021
Bachelor of Science - Biology
Skyline College
San Bruno, CA05-2023
Bachelor of Science - Biology
San Francisco State University
San Francisco, CA12-2025
Skills
- Bilingual
- Flexible
- Team Player
- Responsible
- Quick learner
- Committed
- Team player
- Punctual
- Hard-working
- Problem-solving
- Time management
- Friendly and outgoing
ACTIVITIES
Clubs GSA
Sports San Mateo Volleyball team Nicaraguan men's national team of volleyball.
Certification
- California Food Handler-expiration date- december 2028.
Language
Bilingual spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Bjs Restaurants Inc
06.2025 - Current
Food Service Worker
In-N-Out Burger
06.2022 - 05.2025
Maxim healthcare
09.2021 - 11.2022
Barista
Starbucks Company
11.2019 - 01.2021
Housekeeping
High School Diploma -
San Mateo High
Bachelor of Science - Biology
Skyline College
Bachelor of Science - Biology
San Francisco State University
References
- Alexander Velasquez
email: avelas2198@gmail.com
- Daniel Cordoba Munoz
(209)-993-1959