LAUREN A. HIGGINS
Hampstead,NC
Summary
Business professional with a robust background in administrative support and legal document processing. Committed to enhancing operational efficiency through meticulous organization, effective communication, and compliance with legal standards. Demonstrates adaptability in fast-paced environments while maintaining strong client relationships and team collaboration.
Overview
12
12
years of professional experience
Work History
Processor
Law Office of J. Chris Huff
Wilmington, North Carolina
02.2026 - 04.2026
- Processed legal documents to ensure timely filing and compliance with court requirements, supporting legal operations.
- Reviewed documents for accuracy, ensuring compliance with legal standards and formats to uphold quality assurance.
- Ensured compliance with all applicable regulations, laws, and guidelines.
- Assisted attorneys in preparing materials for trial and legal proceedings.
- Organized case files and maintained accurate records for attorneys, enhancing accessibility and efficiency.
- Communicated with clients to gather information and clarify case details.
- Filed paperwork according to standard operating procedures and entered data points into tracking system.
Leasing Specialist
Hawthorne Residential Partners LLC
Wilmington, North Carolina
09.2025 - 02.2026
- Facilitated leasing processes by conducting property tours and showcasing amenities to prospective tenants.
- Managed lease administration tasks, ensuring compliance with company policies and local regulations.
- Collaborated with marketing teams to develop promotional strategies that increased property visibility.
- Trained and mentored new leasing agents on effective sales techniques and customer service excellence.
- Analyzed market trends to provide strategic recommendations for pricing adjustments and occupancy goals.
- Established rapport with residents to enhance retention through proactive communication and support initiatives.
- Streamlined application processing procedures, reducing turnaround time for lease approvals significantly.
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
Business Assistant
Heartland Dental LLC
06.2024 - 03.2025
- Managed scheduling and appointment systems optimizing patient flow and resource allocation
- Coordinated schedules and appointments for dental staff, enhancing operational efficiency
- Provided support during periods of high work volume or staffing shortages to maintain a seamless flow of operations
- Coordinated daily operations to ensure efficient workflow in dental practices
- Developed knowledge of company products and services to make suggestions according to customer needs
Mortgage Loan Coordinator
Regions Bank
06.2021 - 03.2024
- Coordinated documentation collection and verification for mortgage loan approvals
- Supported loan officers by managing and organizing borrower files, and entered into the loan origination system
- Coordinated with title companies, builders, real estate agents, and insurance providers facilitating timely ordering of appraisals, titles, surveys, and builder documents, streamlining loan processing and closings
- Provided back-up coverage for fellow Mortgage Loan Coordinators during high-volume periods and vacations
- Facilitated communication between loan officers and clients to streamline mortgage application processes
- Analyzed loan applications for accuracy, ensuring adherence to regulatory guidelines
- Oversaw quality control measures to minimize errors during the mortgage approval process
- Maintained a high level of expertise in loan program guidelines, enabling tailored recommendations for clients based on their unique financial needs
- Developed comprehensive reports tracking mortgage pipeline activity for upper management review
- Assisted in training new Mortgage Loan Coordinators
Administrative Assistant/Business Manager
Tisho Property Management
01.2021 - 05.2021
- Processed and tracked vendor payments and reconciliations, managed accounts payable and petty cash balances
- Managed applicant communications, screened rental applications, and coordinated lease processes
- Supported property manager with inspections and maintenance orders
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
Leasing Consultant
Woodruff Property Management
10.2019 - 01.2021
- Reviewed and processed rental applications, conducted credit checks and income verifications
- Managed leasing documentation and payment records accurately
- Delivered clear communication of leasing terms, move-in expenses, and community policies
- Conducted property tours
- Prepared and processed lease agreements
- Collaborated with marketing team to create targeted advertising campaigns for available units
- Analyzed market trends to adjust rental pricing strategies, optimizing competitive positioning within the community
Team Leader
Chick-Fil-A
07.2014 - 09.2019
- Led team in delivering exceptional customer service, enhancing overall guest satisfaction
- Trained and developed team members, fostering a culture of continuous improvement and collaboration
- Implemented efficient workflow processes, reducing order fulfillment times during peak hours
- Resolved customer concerns promptly, maintaining positive relationships and loyalty
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise
Education
High School Diploma -
Cape Fear Community College
Wilmington, NC06-2017
Skills
- Team Collaboration
- Judgment & Confidentiality
- Customer Service Excellence
- Problem Solving & Critical Thinking
- Detail-Oriented & Highly Organized
- Deadline-Driven & Results-Focused
- Adaptability in Fast-Paced Environments
- Excellent Communication & Interpersonal Skills
- Document Preparation
- CRM & Office Software
- Compliance Knowledge
- Appraisal & Title Ordering
- Mortgage Software Proficiency
- Data Entry & Financial Reporting
- Vendor & Third-Party Coordination
- Loan Processing & Documentation
- Document processing
- Legal compliance
- Data entry
- Time management
- Team collaboration
Timeline
Processor
Law Office of J. Chris Huff
02.2026 - 04.2026
Leasing Specialist
Hawthorne Residential Partners LLC
09.2025 - 02.2026
Business Assistant
Heartland Dental LLC
06.2024 - 03.2025
Mortgage Loan Coordinator
Regions Bank
06.2021 - 03.2024
Administrative Assistant/Business Manager
Tisho Property Management
01.2021 - 05.2021
Leasing Consultant
Woodruff Property Management
10.2019 - 01.2021
Team Leader
Chick-Fil-A
07.2014 - 09.2019
High School Diploma -
Cape Fear Community College