Lauren Alexandra Roehrig
St. Petersburg,FL
Summary
Dedicated and tech-savvy Customer Service Professional with over 10 years of experience across industries including hospitality, automotive, and administrative support. Proven ability to manage large teams, perform data entry, and provide excellent customer support in fast-paced, remote environments. Experienced with CRMs, digital communication platforms, and Microsoft Office Suite. Strong multitasker with exceptional interpersonal and organizational skills. Seeking a remote role where I can contribute to team success while managing responsibilities from a home-based setting.
Overview
14
14
years of professional experience
Work History
Sales Representative
Huston Chevrolet
09.2021 - 11.2022
- Provided excellent customer service in a fast-paced auto sales environment.
- Used CRM platforms and digital tools to manage client relationships, schedule appointments, and conduct timely follow-ups.
- Communicated with customers via phone, email, and text to provide quotes, answer questions, and track leads throughout the sales process.
- Educated customers on vehicle options, financing, and warranties.
- Worked closely with team members to meet and exceed monthly sales goals.
Server / Bartender
Ovation Bistro & Bar
01.2019 - 09.2021
- Maintained high standards of service quality in a dynamic food service setting.
- Maintained POS accuracy, multitasked effectively during peak times, and ensured positive guest experiences.
- Executed bartending duties while supporting front-of-house activities.
Administrative Assistant / Scheduler
Quinn Pools LLC
01.2016 - 01.2019
- Performed payroll, data entry, and appointment scheduling for pool and screen enclosure services.
- Created and maintained organized calendars for estimates, installations, and follow-up appointments.
- Used QuickBooks and digital systems for invoicing, client communication, and scheduling.
- Managed customer inquiries via phone and email in a hybrid office/remote setting.
Lifeguard / Front Line Manager
Legoland Florida
01.2012 - 01.2016
- Supervised and scheduled lifeguard rotations, break times, and front-line operations for large teams.
- Managed up to 20+ employees in fast-paced environments.
- Enforced safety rules and procedures for guests and staff.
- Delivered excellent guest service and maintained safety protocols under pressure.
Host / Server
Carrabba’s Italian Grill
01.2009 - 01.2012
- Greeted and seated guests while managing waitlists and reservations with strong attention to guest preferences.
- Promoted to server after demonstrating strong multitasking skills and customer rapport.
- Took food and beverage orders, handled payments through POS systems, and ensured satisfaction throughout the dining experience.
- Thrived in a fast-paced, team-oriented environment, working closely with kitchen and service staff to deliver timely, quality service.
- Balanced multiple tables during high-volume shifts, resolved guest concerns calmly and efficiently, and consistently received positive feedback.
Education
High School Diploma - undefined
Lake Region High School
Eagle Lake, FLAssociate of Arts - undefined
01.2026
Skills
- Remote Communication Tools (Zoom, Slack, Microsoft Teams)
- CRM Systems (Salesforce, VinSolutions, HubSpot)
- Proficiency in DMS (DealerTrack)
- Data Entry & Payroll Management
- Customer Service & Client Retention
- Scheduling & Calendar Coordination
- Email/Phone Communication
- Microsoft Office (Word, Excel, Outlook)
- Fast-Paced Multitasking
- Conflict Resolution
- Leadership & Team Support
References
Available upon request.
Timeline
Sales Representative
Huston Chevrolet
09.2021 - 11.2022
Server / Bartender
Ovation Bistro & Bar
01.2019 - 09.2021
Administrative Assistant / Scheduler
Quinn Pools LLC
01.2016 - 01.2019
Lifeguard / Front Line Manager
Legoland Florida
01.2012 - 01.2016
Host / Server
Carrabba’s Italian Grill
01.2009 - 01.2012
High School Diploma - undefined
Lake Region High School