Talisha Thomas
Cypress,TX
Summary
Highly motivated and detail-oriented professional with over 8 years of experience in customer service, caregiving, and administrative support. Proven ability to work independently, manage time effectively, and deliver exceptional results in fast-paced environments. Adept at using remote collaboration tools, maintaining confidentiality, and exceeding client expectations. Seeking a remote role where I can apply my strong communication, data entry, and problem-solving skills to drive organizational success.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Intuit TurboTax
Cypress, Texas
01.2025 - Current
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Answered customer inquiries via phone, email, and chat.
- Answered inbound calls, chats and emails to facilitate customer service.
- Maintained a high level of professionalism when dealing with difficult customers.
Caregiver for Elderly
PAGES Health Services
Cypress, TX
- Current
- Provide compassionate care to elderly clients, assisting with daily living activities and promoting their well-being
- Coordinate schedules, medication reminders, and health monitoring while maintaining accurate records
- Utilize excellent communication skills to build strong relationships with clients and families, ensuring trust and satisfaction
Cashier
Goodwill
Cypress, TX
01.2024 - 12.2024
- Delivered excellent customer service by assisting with inquiries, purchases, and merchandise handling
- Optimized store operations by organizing inventory and maintaining a visually appealing sales floor
- Handled multiple tasks efficiently, including cash handling, restocking, and supporting team goals
Salon Assistant
Mena’s Hair Design
Lansing, IL
01.2021 - 12.2021
- Greeted clients, managed appointments, and ensured a seamless customer experience
- Assisted stylists with services, maintaining a fast-paced workflow and a clean, professional environment
- Supported business growth by providing a welcoming atmosphere and high-quality customer interactions
Medical Office Externship
Laurelton Heart Specialist
Queens, NY
01.2014 - 12.2014
- Performed clerical tasks such as data entry, patient intake, and documentation with a focus on accuracy and confidentiality
- Assisted cardiologists in preparing exam rooms and conducting patient assessments, including vital signs and stress tests
- Demonstrated adaptability by managing multiple priorities in a healthcare setting
Customer Service Representative
AmeriCall Group Inc.
Hobart, IN
01.2012 - 12.2012
- Provided prompt and accurate assistance to customers regarding credit card accounts, activations, and inquiries
- Conducted outbound calls for debt collection and customer follow-ups while maintaining professionalism
- Resolved customer issues collaboratively, ensuring a positive client experience and meeting performance metrics
Education
Medical Assistant Certificate -
Northwest Education Center
Houston, TX11.2023
Cosmetology License -
Trenz Beauty Academy
Calumet City, IL11.2021
General Education Diploma -
Gary Area Career Center
Gary, IN11.2005
Skills
- Remote Collaboration Tools: Zoom
- Remote Collaboration Tools: Microsoft Teams
- Remote Collaboration Tools: Slack
- Administrative Support: Data Entry
- Administrative Support: Record Maintenance
- Administrative Support: Scheduling
- Customer Service: Complaint Resolution
- Customer Service: Relationship Building
- Technical Proficiency: Microsoft Word
- Technical Proficiency: Excel
- Technical Proficiency: Google Workspace
- Core Competencies: Self-Motivation
- Core Competencies: Time Management
- Core Competencies: Multitasking
- Core Competencies: Adaptability
- Communication: Verbal and Written Communication
- Communication: Active Listening
- Positive and professional
Timeline
Customer Service Representative
Intuit TurboTax
01.2025 - Current
Cashier
Goodwill
01.2024 - 12.2024
Salon Assistant
Mena’s Hair Design
01.2021 - 12.2021
Medical Office Externship
Laurelton Heart Specialist
01.2014 - 12.2014
Customer Service Representative
AmeriCall Group Inc.
01.2012 - 12.2012
Caregiver for Elderly
PAGES Health Services
- Current
Medical Assistant Certificate -
Northwest Education Center
Cosmetology License -
Trenz Beauty Academy
General Education Diploma -
Gary Area Career Center
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