Lauren A. Lyzen
Ravenna,OH
Summary
Secure a position in customer service related positions. I love working with people and helping others. I'm a hard working 33 year old woman. I am a mom, wife, and so much more. I am looking for a job that will enable me to use my people skills and my brains at the same time, while still striving to better myself everyday. I also have some skills on the computer, and also live working with finances. Looking for long term work!
Overview
17
17
years of professional experience
1
1
Certification
Work History
CSR
Capital Management Team
09.2022 - 11.2024
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Collaborated with management to develop strategies for enhancing overall customer experience.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
- Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
- Served as a liaison between internal teams and customers during critical situations, facilitating open communication channels for swift issue resolution.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
Server and hostess
Stringz and wingz
06.2013 - 12.2014
- Served banquets
- Restocked the kitchen each night
- Waited tables
- Served alcohol at events
The Clarion Inn
04.2011 - 05.2013
- Made reservations
- Checked in guests
- Checked out guests
- Answered phones
- Took messages
- Made room cards
Patient caregiver (RA)
The Gardens of Western reserve
07.2009 - 01.2011
- I worked directly with my patients on the dementia floor
- Fed breakfast and lunch daily to over 20 patients
- Bathed and kept their rooms neat
- Did the laundry and cleaned while on my shift
- Med call daily
Cashier
THE CHILDRENS PLACE
06.2007 - 05.2009
- Cashier
- Stocked back room
- Did returns
- Opened and closed
Education
High school diploma - post secondary at kent state
Rootstown high school
ROOTSTOWN, OH05.2009
Skills
- Great communication skills
- Great on a computer
- Great on phones
- Good at multi tasking
- Organized
- Great on inbound and outbound calling and also the chat department
- Punctual
- Hard working and dedicated
Certification
High school diploma, 2009
Professionalreferences
- Rachel Walters, Nanny, 440.463.4233
- Ashley Jay, Coworker, 330.785.8720
- Blaise Anne Graham, Coworker and studied at Kent State together in 2009., 330.614.5090
Timeline
CSR
Capital Management Team
09.2022 - 11.2024
Server and hostess
Stringz and wingz
06.2013 - 12.2014
The Clarion Inn
04.2011 - 05.2013
Patient caregiver (RA)
The Gardens of Western reserve
07.2009 - 01.2011
Cashier
THE CHILDRENS PLACE
06.2007 - 05.2009
High school diploma - post secondary at kent state
Rootstown high school
High school diploma, 2009
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