Summary
Overview
Work History
Education
Accomplishments
Timeline
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Lauren Arciniega

Napa,CA

Summary

Experienced in wine tasting, education, and pairing, leveraging extensive knowledge and experiences with diverse wine varieties and regions to curate engaging and educational experiences. Proven track record of effective communication and audience engagement, leaving a lasting impression with each interaction.

Overview

5
5
years of professional experience

Work History

Wine Educator/Marketing Coordinator

Sequoia Grove Winery
10.2024 - Current
  • Enhanced customer wine knowledge by conducting informative and engaging wine tastings.
  • Wine knowledge about the history of the property, varietals, vineyards, and wine characteristics.
  • Managed client inquiries and reservations for wine education events, ensuring seamless coordination and execution.
  • Explain the club memberships and benefits.
  • Fulfill wine club shipments and shipping orders.
  • Consistently met or exceeded sales goals by utilizing exceptional product knowledge to recommend suitable wines to customers.
  • In charge of merchandising; specifically ordering and product recommendation.
  • Improved customer satisfaction through personalized attention and expert guidance on wine selection.
  • Ad creation and copywriting for social media posts.
  • Contributed to company growth by identifying opportunities for expanding the range of offered services and products.
  • Increase conversions and engagements on social media platforms.

Wine Educator/Bartender

Be Bubbly Napa
05.2024 - 01.2025
  • Serve customers champagnes and sparkling wine ranging from France, Spain, South Africa, and in the across the United States.
  • Organizing events, decor, lighting, and music.
  • Provided ongoing support to clients as their personal wine consultant, nurturing long-term relationships.
  • Collaborated with winery staff to create unique tasting experiences tailored to customer preferences.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed client inquiries and reservations for wine education events, ensuring seamless coordination and execution.
  • Conducted in-depth research on various wines and regions, ensuring accurate and up-to-date information for clients.
  • Answer phone calls and questions regarding our reservation system, in which I was able to start for this company.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Server/Wine Educator/Bartender

The Four Seasons Scottsdale at Troon North
02.2021 - 04.2024
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Employed sales techniques to help provide the customer with authentic and helpful information when choosing a product.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bartending, Banquet, Fine Dining, and Wine Tasting Specialist
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Lead Concierge

Domaine Carneros
06.2020 - 05.2021
  • Streamlined the concierge process for improved efficiency, resulting in increased guest satisfaction ratings.
  • Server assistance taking tables and completing tastings.
  • Answer telephone calls and respond to inquiries or transfer calls.
  • Collaborated with other departments on event planning and execution, ensuring seamless integration of concierge services within hotel operations.
  • Coordinated special requests such as surprise celebrations or unique accommodations for guests celebrating milestones or special occasions during their stay.
  • Assisted with the development and implementation of standard operating procedures for the concierge department, ensuring consistent service delivery across all team members.
  • Conducted thorough research on local attractions and events to maintain an up-to-date knowledge base for assisting guests with inquiries.
  • Fostered positive relationships with fellow staff members across various departments to ensure seamless collaboration in addressing guest needs or concerns promptly.

Education

Master of Science - Digital Audience Strategy

Arizona State University
01.2025

Bachelor of Arts - Advertising

University of Oregon
06.2020

Accomplishments

  • Nominated for Employee of the Month at the Four Seasons Resort in 10/2021, 11/2023, and 03/2024.
  • Certified Forbes training with The Four Seasons in 2023 and 2024.
  • Achieved Top Sales on Thanksgiving in 2021 at the Four Seasons.
  • Achieved Top Sales in co-worker competition at Be Bubbly 2021.

Timeline

Wine Educator/Marketing Coordinator

Sequoia Grove Winery
10.2024 - Current

Wine Educator/Bartender

Be Bubbly Napa
05.2024 - 01.2025

Server/Wine Educator/Bartender

The Four Seasons Scottsdale at Troon North
02.2021 - 04.2024

Lead Concierge

Domaine Carneros
06.2020 - 05.2021

Master of Science - Digital Audience Strategy

Arizona State University

Bachelor of Arts - Advertising

University of Oregon

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Lauren Arciniega