Lauren Atkinson

Forecast the necessary Fleet volumes and mix by market (UFC/UFR).

Management of Fleet orders, forecasted orders, and Fleet's Balance To Go (BTG) to maximize volume, mix, and production. Responsible for providing a recommendation and detailed review of Fleet's Production Demand Request (PDR) with Fleet Management. Responsible for providing a recommendation and detailed review of Fleet's Long Range Plan (LRP) with Fleet Management. Monthly and accurate reporting of Fleet registration metrics including: Industry Summary, Segment One Pagers, Fleet Market Share and miscellaneous requests. Responsible for putting together a Fleet Operations dashboard for Volume Planning with various key reports.

Ensured customer satisfaction while managing the logistics and damage process of all sold Fleet vehicles. Worked closely with logistics and the sales team to meet delivery deadlines and fulfill sales quota. Solved complex logistical problems through a high level of analytical and creative skills. Implemented reporting processes to track and improve delivery performance. Served as the liaison for in transit damage claims between provider Fenkell Automotive Services and customers .

Maintained strong customer relationships and supported Fleet's Sales targets. Monitored and analyzed Fleet orders for 3 assembly plants. Maintained and minimized plant OTD times through order management. Worked closely with Supply Chain and Brand Teams to manage order flow and customer inquiries. Processed re-invoice requests. Harnessed an understanding of leadership by working on a large team.

Solely operated telephone switchboard for 16 locations. Set up appointments with customers and partners. Maintained and generated strong client partner relationships through custom digital marketing messages. Managed the social media presence for the Veteran Affairs program. Team and research coordinator for developing a call center with a focus, which increased sales 1-2% per quarter for the Royal Oak branch. Prepared and analyzed call center reports to identify quarterly trends and areas for improvement.