Lauren Babcock
Des Moines,IA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Billing Specialist
Angels Care Home Health
07.2022 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Monitored customer accounts to identify and rectify billing issues.
- Provided excellent customer service, developing and maintaining client relationships.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
Amnesty Responder
Amazon
02.2022 - 06.2022
- Responded to various errors from are associates such as verifying missing items and retrieving fallen products from the robotics floor.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Waitress
Hy-Vee Market Grille
02.2018 - 01.2020
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
Education
Bachelor of Arts - Communications
Waldorf College
Forest City, IA05.2019
Skills
- Order Accuracy
- Safe Food Handling
- Menu Memorization
- Customer Service
- Claims Processing
- Audit Procedures
Timeline
Billing Specialist
Angels Care Home Health
07.2022 - Current
Amnesty Responder
Amazon
02.2022 - 06.2022
Waitress
Hy-Vee Market Grille
02.2018 - 01.2020
Bachelor of Arts - Communications
Waldorf College
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