Heather Fitzgerald
Cuyahoga Falls
Summary
Driven Billing Specialist collects, posts and manages account payments. Proven success building relationships and maintaining optimal billing efficiency. Excellent organizational and problem-solving skills with superior client service acumen.
Detail-focused professional in the financial documentation and management field, known for high productivity and efficient task completion. Specialize in accurate billing, proficient data entry, and effective account reconciliation. Excel at time management, problem-solving, and communication skills, ensuring seamless operational flow and client satisfaction.
Overview
18
18
years of professional experience
1998
1998
years of post-secondary education
Work History
Billing Specialist
Millennium Capital and Recovery Corporation
Akron
08.2008 - Current
- Processed invoices and billing statements for clients consistently and accurately.
- Managed account reconciliations to ensure timely payment collections.
- Communicated with clients to resolve billing inquiries and discrepancies.
- Maintained detailed records of transactions using company software systems.
- Collaborated with team members to streamline billing procedures and protocols.
- Provided training and support to new staff on billing processes and tools.
- Answered customer inquiries regarding billings, payments, account status.
- Worked with team members to identify and develop process improvements.
- Provided support to other departments within the organization as needed.
Order Entry Supervisor
Millennium Capital and Recovery Corporation
Akron
08.2008 - 01.2020
- Supervised order entry team to ensure accuracy and efficiency.
- Managed inventory management system for streamlined order processing.
- Trained staff on order entry procedures and company policies.
- Coordinated communication between departments to resolve order discrepancies.
- Reviewed and approved large volume orders for processing accuracy.
- Implemented best practices for data entry and record-keeping.
- Developed training materials for new hires in order processing tasks.
- Monitored team performance and provided constructive feedback regularly.
- Developed policies, procedures and guidelines for order entry team members.
- Conducted regular performance reviews of order entry personnel to identify areas requiring improvement.
- Assisted in training new employees on order entry processes and systems used in the organization.
- Collaborated with finance department in processing payments from customers.
- Ensured compliance with company policies as well as applicable laws and regulations while performing daily tasks.
- Evaluated current processes for identifying opportunities for improvement in efficiency or cost savings.
- Responded promptly to inquiries from customers regarding their orders status via phone or email.
- Coordinated with vendors for obtaining price quotes, product availability information and lead time estimates for customers' orders.
- Supervised day-to-day order entry activities and ensured accuracy of customer orders.
Education
Certified Paralegal - Paralegal Studies
Boheckers Business College
Ravenna , Ohio 08.1995 - 09.1997
Ravenna High School
Ravenna , OhioSkills
- Invoice processing
- Account reconciliation
- Billing inquiries resolution
- Software proficiency
- Order processing
- Data entry accuracy
- Compliance assurance
- Problem solving
- Attention to detail
- Effective communication
- Team collaboration
- Staff training
- Process improvement
- Billing cycle management
- Ttime management
- Customer engagement
- Month-end closing procedures
- Customer service
- Invoicing proficiency
- Problem-solving
- Data entry proficiency
- Billing systems and software
- Decision-making
- Self motivation
- Account updating
- Time management abilities
- Multitasking and organization
- Data research
- Research and due diligence
References
References available upon request.
Timeline
Billing Specialist
Millennium Capital and Recovery Corporation
08.2008 - Current
Order Entry Supervisor
Millennium Capital and Recovery Corporation
08.2008 - 01.2020
Certified Paralegal - Paralegal Studies
Boheckers Business College
08.1995 - 09.1997
Ravenna High School