Lauren Bailey
6229 Hemingway Rd,Ohio
Summary
Customer-focused professional with over 3 years of experience in customer service, administrative support, and office coordination. Skilled in handling high call volumes, resolving issues with patience and clarity, and maintaining accurate records. Known for strong communication, multitasking, and a proactive approach to problem-solving.
Overview
4
4
years of professional experience
Work History
Grocery Warehouse
Buc-ees
Huber Heights, OH
03.2026 - Current
- Coordinate customer support by directing shoppers to products, answering questions, and keeping shelves stocked.
- Transfer merchandise from receiving areas to designated store or shelf locations for timely placement.
- Maintain organized workstation by removing packaging waste, breaking down boxes, finishing end-of-shift tasks, and verifying completed work.
Patient Care Coordinator
Drayer Physical Therapy
11.2024 - 07.2025
- Scheduled appointments, gathered patient information and insurance information, answered any questions that patients may have and directed them between clinics and departments.
- Maintain a clear understanding of insurance plans and communicated insurance information to patients
- Served a daily patient volume of 50-80 individuals, delivering high-quality medical services in a dynamic office setting
Billing Representative
Spectrum
11.2023 - 08.2024
- Assisted customers with billing inquiries by clearly explaining charges, answering questions, and processing payments efficiently.
- Placed service orders for customers requesting new features such as premium TV channels and subscriptions.
- Updated and maintained accurate customer account information, including contact details, to ensure timely communication from the company.
Cashier
Meijer
03.2023 - 10.2023
- Registers sales on a cash register by scanning items, itemizing and totaling customers’ purchases
- Maintains a safe and clean working environment by complying with procedures, rules, and regulations.
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
Education
High School Diploma -
Miami East High School
Casstown, OH05.2022
Skills
- Customer Service
- Problem Solving
- Ability to adapt
- Communication
- Teamwork
Timeline
Grocery Warehouse
Buc-ees
03.2026 - Current
Patient Care Coordinator
Drayer Physical Therapy
11.2024 - 07.2025
Billing Representative
Spectrum
11.2023 - 08.2024
Cashier
Meijer
03.2023 - 10.2023
High School Diploma -
Miami East High School