Lauren Bakeman
Chesterfield,MI
Summary
Dedicated leader with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. Effective at performing new construction, remodeling, and crafting tasks for customers. Highly organized and resourceful with experience in fast-paced environments.
Overview
2027
2027
years of professional experience
Work History
Director of Operations/ Controller
Premier Roofing and Renovations
Fraser, Michigan
2025 - Current
- Oversee daily business operations to ensure project efficiency, profitability, and quality standards.
- Implement process improvements to streamline workflows and improve communication across sales, production, accounting, and administrative teams.
- Analyze operational and financial data to identify opportunities for cost reduction, efficiency, and improved profitability.
- Work with the management team to establish operational goals and align day-to-day processes with overall business strategy.
- Develop and implement Standard Operating Procedures (SOPs) and departmental playbooks to create consistency and accountability throughout the organization.
- Oversee the implementation and integration of technology solutions designed to streamline operations and improve reporting.
- Manage financial reporting, budgeting, job costing, and financial performance for roofing and renovation projects.
- Oversee the month-end closing process, including financial statement preparation, account reconciliations, and review of financial activity.
- Collaborate with project managers to forecast project expenses, cash requirements, and funding needs.
- Develop key performance indicators (KPIs), scorecards, and dashboards that provide management with real-time visibility into business performance.
- Improve billing and collection procedures to increase efficiency and reduce outstanding Accounts Receivable.
- Assist ownership and management with strategic financial planning, growth initiatives, and major business decisions.
- Support implementation of EOS (Entrepreneurial Operating System), including accountability structures, scorecards, Rocks, and leadership meeting processes.
- Coordinate financial and operational priorities across ownership, sales, production, marketing, and administrative functions.
Painter's Assistant
Oakhills Painting
Macomb, MI
10.2020 - Current
- Prepared surfaces by stripping existing coatings, filling holes and sanding.
- Painted walls and other large areas using brushes, rollers and spray guns.
- Communicated with business owner to receive new job assignments.
- Completed special painting projects.
- Covered floors before prepping, priming and painting walls and ceilings to protect them from chemicals and paint.
- Worked with 5 other team members to meet strict project completion deadlines.
- Protected surfaces with masking tape and plastic sheeting to prevent damage.
Owner/Operator
CaliSkye Creations
Chesterfield, MI
05.2015 - 01.2021
- Founded and operated a custom crafting business specializing in personalized gifts, home décor, wood signs, apparel, drinkware, and custom-designed products.
- Managed all aspects of the business, including product design, sales, marketing, customer service, pricing, purchasing, inventory, bookkeeping, and production.
- Designed original products and artwork using Cricut Design Space, Inkscape, and FontForge.
- Worked directly with customers to develop custom designs and turn ideas into finished products.
- Managed multiple custom orders simultaneously while maintaining quality and meeting customer deadlines.
- Used woodworking and fabrication equipment to create custom products and specialty projects.
- Managed online marketing and sales through social media and online marketplaces.
- Managed vendor relationships, material purchases, inventory, and project costs.
- Estimated materials, labor, and project costs to establish profitable pricing.
- Oversaw each project from initial concept through production, packaging, and delivery.
Administrative Assistant
Elite Fence
Chesterfield, MI
04.2011 - 11.2013
- Managed inventory for the Michigan manufacturing facility and two out-of-state locations.
- Coordinated inventory transfers between locations to maintain product availability and support production.
- Maintained inventory records and monitored movement of raw materials and finished products.
- Processed incoming raw materials and outgoing finished products.
- Coordinated shipping, receiving, and inventory documentation.
- Worked with production management to coordinate material availability and manufacturing schedules.
- Managed Accounts Payable, Accounts Receivable, invoicing, billing, and bookkeeping.
- Maintained customer, production, inventory, and accounting records.
- Prepared operational reports and supported management with day-to-day business operations.
Administrative Assistant
Lochmoor Development/ Certified Contracting
Lenox, MI
2002 - 2007
- Provided administrative and accounting support for a residential construction company.
- Managed Accounts Payable, Accounts Receivable, invoicing, billing, and bookkeeping.
- Maintained customer files, contracts, permits, and project documentation.
- Coordinated project schedules, customer communications, and office operations.
- Assisted with project tracking, billing, and construction documentation.
- Coordinated communications with customers, vendors, contractors, and management.
- Prepared reports and maintained organized financial and project records.
Education
Associate of Science - General Business
Macomb Community College
Warren, MI12.2021
Skills
Operations Management
Financial Management
Accounting & Bookkeeping
Accounts Payable & Accounts Receivable
Financial Reporting
Budgeting & Forecasting
Job Costing & Profitability Analysis
Payroll Administration
Commission Management
Inventory Management
Project Coordination
Construction Administration
Process Improvement
SOP Development
KPI Development & Reporting
Team Leadership
Vendor Management
Customer Relations
Strategic Planning
Problem Solving
QuickBooks Online
CRM Management
Microsoft Office & Excel
Google Workspace
EOS Integrator
Timeline
Painter's Assistant
Oakhills Painting
10.2020 - Current
Owner/Operator
CaliSkye Creations
05.2015 - 01.2021
Administrative Assistant
Elite Fence
04.2011 - 11.2013
Associate of Science - General Business
Macomb Community College
Director of Operations/ Controller
Premier Roofing and Renovations
2025 - Current
Administrative Assistant
Lochmoor Development/ Certified Contracting
2002 - 2007