Lauren Baldwin
Santa Rosa,CA
Summary
Operations and banquet management professional focused on service delivery, department coordination, and cost control. Supports hotel performance through inventory management, scheduling, guest issue resolution, night audit, and leadership of front office and food and beverage teams.
Overview
2
2
Languages
10
10
years of professional experience
Work History
Operations Manager
Embassy Suites by Hilton
Palm Desert, CA
02.2024 - 05.2025
- Conducted room inspections and hosted nightly manager receptions while overseeing night audits and front desk operations to ensure quality guest experiences.
- Managed daily hotel operations across Embassy Suites by Hilton guest services and departments.
- Coordinated front desk, housekeeping, and food and beverage workflows.
- Monitored brand standards and service procedures throughout property operations.
Outlet - Banquet Manager
Margaritaville
Palm Springs, CA
05.2022 - 02.2024
- Managed inventory of food, liquor, and supplies to ensure availability for events. Conducted interviews, hired, and trained new employees while coordinating successful banquet receptions and meetings. Addressed guest issues promptly to uphold brand standards and enhance guest satisfaction.
- Directed Margaritaville banquet operations, coordinating banquet event orders and service plans.
- Scheduled banquet staff, aligning coverage with event timelines and guest service needs.
- Supervised setup, inspecting tables, linens, and room layouts for banquet functions.
Catering Sales Manager
Miramonte Tommy Bahama Resort
Indian Wells, CA
01.2022 - 05.2022
- Generated sales for resort catering services by identifying and managing clients, coordinating events, and developing strategic sales plans to meet revenue targets. Key duties included creating event menus, negotiating contracts, managing budgets, and collaborating with culinary and banquet staff to achieve client satisfaction.
- Managed catering sales for luxury resort events, weddings, and corporate gatherings.
- Coordinated with banquet, culinary, and operations teams on event execution.
- Prepared proposals, contracts, and banquet event orders for client approval.
Assistant Operations Manager
Homewood Suites by Hilton
Redondo Beach, CA
09.2021 - 01.2023
- Coordinated hotel operations across front desk, housekeeping, engineering, and food & beverage departments to ensure seamless guest service. Managed guest survey responses, scheduled weekly labor across departments, conducted room inspections, prepared and hosted evening receptions, performed night audits, and oversaw front desk activities.
- Supervised front desk, housekeeping, and maintenance workflows for Hilton brand standards.
- Coordinated guest service recovery using Homewood Suites procedures and communication logs.
- Managed daily staffing schedules, shift coverage, and departmental handoffs.
Food & Beverage Supervisor
Embassy Suites by Hilton
Orange, CA
02.2019 - 03.2020
- Oversaw inventory of food, liquor, and supplies for banquets, receptions, and meetings, ensuring availability for smooth operations.
- Supervised breakfast, banquets, and room service at Embassy Suites by Hilton.
- Trained food and beverage staff on Hilton service standards and safety procedures.
- Coordinated daily shifts, staffing, and task assignments across restaurant operations.
Banquet Captain/ Event Sales
Hyatt Centric The Pike
Long Beach, CA
09.2016 - 05.2019
- Utilized expertise in food and wine pairings to elevate menu presentation.
- Coordinated banquet service at Hyatt Centric The Pike for weddings, meetings, and receptions.
- Directed banquet servers through event setup, meal service, and breakdown procedures.
- Communicated with kitchen staff on timing, menu changes, and special guest requests.
Inside Sales Representative
Vanguard Logistics Services
Rancho Dominguez, CA
11.2017 - 01.2019
- Generated sales leads and pursued business opportunities within sales territory including Pacific Northwest Washington State, Oregon, Northern and Central California. Conducted prospecting calls to freight forwarders, NVOC, and shipping companies, secured new accounts and routes, and facilitated daily exports for FCL and LCL loads through rate and contract negotiations.
- Managed inside sales inquiries for Vanguard Logistics Services freight forwarding customers.
- Prepared ocean freight quotes using Vanguard Logistics Services rate schedules.
- Coordinated bookings with operations, carrier partners, and customer service teams.
Outlet Server
Ritz
Carlton, LA
07.2015 - 09.2016
- Tailored dining experiences to guest needs and desires, enhancing overall satisfaction. Suggested and promoted new menu items across hotel outlets, including bars, restaurants, and in-room dining, increasing guest engagement with offerings.
- Served fine dining guests with polished Ritz hospitality standards.
- Presented menus, described specials, and answered guest questions.
- Coordinated table timing with kitchen and bar teams.
Education
Associate of Arts - Hospitality Management
Long Beach City College
Long Beach, CASkills
- Hotel operations
- Property management systems
- Staff scheduling
- Staff training
- Financial reconciliation
- Inventory control
- Guest satisfaction metrics
Personal Information
Title: Customer Service Professional
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Operations Manager
Embassy Suites by Hilton
02.2024 - 05.2025
Outlet - Banquet Manager
Margaritaville
05.2022 - 02.2024
Catering Sales Manager
Miramonte Tommy Bahama Resort
01.2022 - 05.2022
Assistant Operations Manager
Homewood Suites by Hilton
09.2021 - 01.2023
Food & Beverage Supervisor
Embassy Suites by Hilton
02.2019 - 03.2020
Inside Sales Representative
Vanguard Logistics Services
11.2017 - 01.2019
Banquet Captain/ Event Sales
Hyatt Centric The Pike
09.2016 - 05.2019
Outlet Server
Ritz
07.2015 - 09.2016
Associate of Arts - Hospitality Management
Long Beach City College