Lauren Basanese

Managed office operations by efficiently handling phone calls and email correspondence. Oversaw customer intake processes, ensuring accurate file creation for new clients and timely updates for existing files. Addressed behavioral concerns raised by staff and owners during client discussions. Facilitated payment processing and maintained organized filing systems. Coordinated with veterinary offices to secure current vaccination records for pets. Able to work with most animals.

• Supervised daily care routines for dogs, ensuring health and well-being.
• Administered medications and vaccinations as directed by veterinary staff.
• Washed, trimmed, and brushed animals to maintain good grooming standards.
• Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
• Kept cages, kennels, play yards, and grooming areas neat and clean.
• Trained new staff on kennel maintenance, animal care and feeding protocols.
• Maintained cleanliness of kennels to uphold hygiene standards.

Focused on the care and upkeep of my family.