Lauren Bates
Albuquerque,NM
Summary
Hardworking and determined, college student, looking to pursue a position in customer service, in order to showcase my natural ability in communication and organization.
Overview
7
7
years of professional experience
Work History
Barista
Starbucks
Albuquerque, NM
09.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
Sales Associate (Seasonal)
Tillys Retail Company
Albuquerque, NM
06.2024 - 09.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Voluntary Worker
Joy Junction Shelter
12.2017 - 12.2017
- Assisted with individual needs or requests.
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Served meals to occupants of shelter.
Education
Liberal Arts
Central New Mexico Community College
Albuquerque, NMFreedom High School
Albuquerque, NM05.2023
Manzano High School
Albuquerque, NM05.2022
Skills
- Adaptable to many environments
- Team player
- Very dependable
- Willingness to aide in any situation
- Excellent time management skills and punctuality
- Organization skills
- Critical thinker
- Motivated
- Attentive to people’s needs
- Eager to learn new things
Educational Achievements
- Enrolled in Culinary Arts 1 freshman year of high school.
- Joined Leadership at Kennedy Middle School
- AVID Student in middle school
- Impac student for one year
- 2016 Honor Roll student
- Graduated from High School Class of 2023
- Currently in second semester of college
Timeline
Barista
Starbucks
09.2024 - Current
Sales Associate (Seasonal)
Tillys Retail Company
06.2024 - 09.2024
Voluntary Worker
Joy Junction Shelter
12.2017 - 12.2017
Liberal Arts
Central New Mexico Community College
Freedom High School
Manzano High School