Lauren Borst
Mooresville,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Smoothie Barista
Smoothie King
01.2023 - Current
- Prepared and served juices and blended drinks.
- Maintained a clean and organized workspace, ensuring efficient service during peak hours.
- Trained new employees on proper blending techniques, ingredient selection, and presentation standards.
- Developed strong rapport with regular customers, fostering loyalty through exceptional service quality.
- Created quality beverages for customers following recipes and presentation standards.
Hostess/Server
Fresh Chef Kitchen
01.2022 - 09.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Merchandise Associate
HomeGoods, TJX Companies
04.2021 - 09.2021
- Greeted, serviced, and thanked all customers.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Assisted in the training and development of new associates, fostering a positive team environment.
Gate Attendant
Swim Club Management Group, Inc
06.2020 - 09.2020
- Maintained a clean and inviting environment at the entrance gate, setting a positive first impression for visitors.
- Monitored gate areas and addressed security situations with management.
- Provided essential information on park rules, regulations, and safety guidelines to ensure visitor compliance.
- Handled sensitive situations professionally, addressing customer complaints or disputes with tact and diplomacy.
Education
Major: Business Marketing, Minor: Psychology
North Carolina State University
Raleigh, NC05.2027
High School Diploma -
Lake Norman High School
Mooresville, NC06.2023
Skills
- Strong Work Ethic
- Reliability and punctuality
- Cleanliness and sanitation
- Customer Engagement
- Efficient multitasking
- Sales Techniques
- Customer interaction
Timeline
Smoothie Barista
Smoothie King
01.2023 - Current
Hostess/Server
Fresh Chef Kitchen
01.2022 - 09.2022
Merchandise Associate
HomeGoods, TJX Companies
04.2021 - 09.2021
Gate Attendant
Swim Club Management Group, Inc
06.2020 - 09.2020
Major: Business Marketing, Minor: Psychology
North Carolina State University
High School Diploma -
Lake Norman High School