Lauren Brennan
Dubuque,IA
Summary
Experience as a customer service professional has instilled me with strong attention to detail, patience, flexibility and empathy which are crucial in the healthcare setting. Motivated and dedicated Radiographic Technology student pursuing an education at Northeast Iowa Community College, actively gaining experience with radiographic equipment and software. I am eager to apply the hands on academic knowledge obtained in the classroom and during clinical into the workplace setting. Highly committed to providing patient's with the upmost care, compassion and comfort through strong communication, problem-solving and teamwork skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Kwik Star
06.2022 - Current
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Processed customer orders and accurately handled payment transactions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Collaborated with team members to maintain smooth operations during peak hours.
- Promoted store loyalty programs to customers to enhance engagement and repeat business.
Cashier
Hobby Lobby
11.2019 - 07.2021
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
Associate of Applied Science - Radiographic Technology
Northeast Iowa Community College
Peosta, IA07-2026
Associate of Arts - Liberal Arts
Ellsworth Community College
Iowa Falls, IA05-2023
Skills
- Reliability and punctuality
- Adaptability and flexibility
- Problem-solving
- Honest and dependable
- Team collaboration
- Creative thinking
Certification
Basic Life Support from 2023 to present
Mandatory Reporter from 2024 to present
Timeline
Customer Service Cashier
Kwik Star
06.2022 - Current
Cashier
Hobby Lobby
11.2019 - 07.2021
Associate of Applied Science - Radiographic Technology
Northeast Iowa Community College
Associate of Arts - Liberal Arts
Ellsworth Community College
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