Lauren Brown
Clearwater,FL
Summary
Results-driven professional with a positive attitude and passion for providing high-quality service and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Overview
2
2
years of professional experience
Work History
Advisor Experience Associate
Context Travel
04.2024 - 09.2024
- Supported travel advisors via email and online chat
- Built rapport with travel advisors and agencies by fostering and managing relationships
- Utilized Hubspot for direct bookings and itinerary building
- Crafted detailed emails to upsell tours and experiences
- Handled payment, invoicing, refunding/crediting, and management of orders
- Utilized Slack, Front, and Zoom to work as a team player on the Client Experience team.
Corporate Travel Assistant
Chadwell Supply
08.2023 - 03.2024
- Streamlined the process in which we manage the business travel for over 2,500 employees
- Created an Excel workbook to track and manage hotel stays for business travelers
- Prepared budget and expense reports to analyze total travel spend
- Negotiated preferred rates with vendors of direct travel
- Utilized Sabre to build travel profiles and check travel availability
- Managed company travel credit card spending and statement
- Maintained positive relationships with hotel and flight vendors.
Marketing Intern
Busch Gardens
03.2023 - 06.2023
- Researched and attended offsite promotions and events
- Served as help desk manager for our TGH appreciation event
- Established relationships with partner hotel properties
- Escorted media outlets during live and taped in-park broadcasts
- Supported event services team
- Shadowed marketing management in client meetings and events.
Figure Skating Instructor
AdventHealth Center Ice
05.2022 - 03.2023
- Worked with young skaters by giving technical expertise in jumps, spins and choreography
- Coordinated with parents and organized training schedules
- Taught students of all ages through Learn to Skate USA group lessons and IC Snowballs Skate School.
- Evaluated athletes' strengths and weaknesses to improve techniques to prepare for competitions.
Education
Master of Science - Tourism And Hospitality Management
University of Florida
05.2024
Bachelor of Integrative General Studies - Hospitality Management
The University of Central Florida
12.2022
Skills
- Relationship building
- Global destination knowledge
- Strong writing skills
- Strong analytical ability
- Marketing communications
- Inter-office communications
- Sales expertise
- Goal-Oriented
- Analytical mindset
Timeline
Advisor Experience Associate
Context Travel
04.2024 - 09.2024
Corporate Travel Assistant
Chadwell Supply
08.2023 - 03.2024
Marketing Intern
Busch Gardens
03.2023 - 06.2023
Figure Skating Instructor
AdventHealth Center Ice
05.2022 - 03.2023
Master of Science - Tourism And Hospitality Management
University of Florida
Bachelor of Integrative General Studies - Hospitality Management
The University of Central Florida
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