Summary
Overview
Work History
Education
Skills
Affiliations
Websites
Timeline
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Stephanie A. Bunn

Jacksonville,USA

Summary

HR Professional with over 10 years of experience spanning employee relations, HRIS support, and operations management. Knowledgeable of and able to work with various systems, Workday, Oracle HCM, Intermediate knowledge of Microsoft Office Suite, Word, Excel, Outlook and Teams, Beginners knowledge PowerPoint. Recognized for cross-functional collaboration and delivering seamless employee experiences across organizations. In past career as Director of 5 childcare centers in FL & GA for almost 12 years, during this period I managed 10-25 associates, I was responsible for bi-weekly payroll, reviewing/completing performance reviews for all associates, and interviewing top candidates for open positions. Also, as Director, I was responsible for all aspects of Employee Relations ranging from Employee Engagement to Employee Investigations. As Director, was responsible for maintaining personnel files to meet requirements of County, State, and Federal Employment laws, Hard (physical) and Soft (HRIS). Assisted with annual Open Enrollment for benefits and assisted new hires with benefits enrolment. Seasoned Advisor with background in providing strategic guidance and solutions. Known for strong problem-solving skills, decision-making abilities, and effective communication. Demonstrated history of advising clients on optimizing business processes and improving overall performance. Committed to making a significant impact by helping organizations meet their goals and objectives through insightful advisement. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

27
27
years of professional experience

Work History

Associate Experience Advisor ll

The Acosta Group
Jacksonville, FL
01.2023 - 01.2025
  • Assisted employees contacting AskHR via phone, email, or chat with inquiries, resolving issues within targeted SLA of 3 days or directing them to appropriate contacts.
  • Support the HRIS team by testing employee and manager self-service capabilities in the Oracle Human Capital Management (HCM) implementation and providing feedback
  • Converted job descriptions to HTML format for loading into Oracle, supporting the compensation team's project.
  • Compiled and submitted requested associate information for subpoena to Legal Team.

Human Resources Service Representative

The Suddath Companies
Jacksonville, FL
01.2021 - 01.2022
  • Managed and responded to Human Resources, benefits, and payroll emails and a variety of other employee questions via email and phone.
  • Responded to all unemployment inquiries and legal subpoenas, including arranging hearing responses.
  • Managed E-Verify process by conducting audits, holding I-9 partners accountable, and completing all employee tasks.
  • Oversaw payroll audits and corrections as directed by the Payroll Manager.
  • Oversaw the daily operations of the reward and recognition program which included vendor management, developing engagement challenges to increase adoption and provided monthly reporting of reward and recognition metrics to executives, business partners, and leaders.
  • Partnered with business to track and report pertinent data for operations.
  • Participated in Workday testing and troubleshooting operational issues.

Senior Clerk

Clay County Department of Health
Clay County, FL
03.2021 - 10.2021
  • Worked in temporary role, transitioned to full-time position in Human Resources.

Clerical Assistant

Clay County Board of County Commissioners
Clay County, FL
01.2020 - 01.2021
  • Completed temporary assignment until March 12, 2021.

Administrative Assistant Temp assignment for Clay County Emergency Management

Link Staffing
Clay County, FL
07.2020 - 09.2020
  • Held a temporary position at Link Staffing and transitioned from payroll to the Clay County Board of County Commissioners payroll on 10/01/2020.

Recruiter Coordinator

I-Tech Personnel Services
Jacksonville, FL
01.2019 - 01.2020
  • Sourced candidates for job openings via LinkedIn and Facebook; submitted resumes and applicants applying via ITech Website.
  • Coordinated with clients to set up interviews with prospective applicants.
  • Created training for other Recruiters with information from SHRM regarding what questions recruiters could/couldn't ask candidates.
  • Participated in job fairs and host in-house recruitment events.
  • Avoided legal challenges by understanding current legislation regarding employment.

Director

KinderCare Learning Centers
Gainesville, FL
01.2014 - 01.2015
  • Maintained employee personnel files in compliance with organization, county, state & federal employment laws and requirements.
  • Conducted all aspects of the business, including day-to-day operations and billing / collection of all fees.
  • Oversaw ten staff members, resolving issues and concerns for both customers and employees to enhance service delivery.
  • Maintained Annual Operating Budget, which included ordering supplies to meet Childcare Center Operational Needs.
  • Assisted with benefits administration annually during open enrollment and processed new hire eligibility.
  • Conducted annual performance reviews and facilitated training to support employee development and performance.
  • Processed Bi-Weekly Payroll for all employees including verifying Vacation/Sick available and Overtime approval.
  • Employee Relations including Employee Investigations.

Various jobs during tenure

Bright Horizons Family Solutions
Watertown, MA
03.1998 - 04.2013
  • Maintained Employee personnel files to meet Organization, County, State & Federal employment Laws and requirements.
  • Managed all aspects of business, including day-to-day operations and billing / collection of all fees.
  • Oversaw between 10-25 employees during tenure as Director. Addressed issues and concerns that arose with customers and employees.
  • Maintained annual operating budget of $40,000-1 million as Director, overseeing staffing, monthly ARs, and supply orders to ensure operational needs of childcare centers were met.
  • Presented multiple trainings for 1-30 employee(s) during tenure as Assistant Director and Director, including CPR & 1st Aid, diversity awareness, new employee orientation.
  • Notified parents / authorized adults of state vaccination requirement for child.
  • Ensured center safety by addressing safety protocols and requirements.
  • Led succession planning efforts and conducted training sessions to prepare team members for future roles.
  • Assisted with Benefits administration annually during Open enrollment and when new hires were eligible for benefits.
  • Completed annual performance reviews of employees.
  • Processed Bi-Weekly Payroll for all employees including verifying Vacation/Sick available and Overtime approval.
  • Employee Relations including Employee Investigations.
  • Completed day-to-day duties accurately and efficiently.
  • Developed and implemented innovative ideas and solutions that improved team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked with cross-functional teams to achieve goals.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Worked effectively in team environments to make the workplace more productive.

Education

Master of Arts (MA) - Organizational Management

Ashford University
San Diego, CA
01-2013

Bachelor of Science (BS) - Family And Consumer Sciences

Florida State University
Tallahassee, FL
04-1996

Skills

  • Case management
  • Benefits administration
  • Performance evaluation
  • Problem solving
  • Team collaboration
  • Process improvement
  • Conflict resolution
  • Client engagement
  • Problem-solving
  • Relationship building
  • Customer service
  • Project management
  • Staff supervision
  • Conflict management
  • Effective communication
  • Enrollment planning

Affiliations

Society of Human Resource Management (SHRM), Member

Timeline

Associate Experience Advisor ll

The Acosta Group
01.2023 - 01.2025

Senior Clerk

Clay County Department of Health
03.2021 - 10.2021

Human Resources Service Representative

The Suddath Companies
01.2021 - 01.2022

Administrative Assistant Temp assignment for Clay County Emergency Management

Link Staffing
07.2020 - 09.2020

Clerical Assistant

Clay County Board of County Commissioners
01.2020 - 01.2021

Recruiter Coordinator

I-Tech Personnel Services
01.2019 - 01.2020

Director

KinderCare Learning Centers
01.2014 - 01.2015

Various jobs during tenure

Bright Horizons Family Solutions
03.1998 - 04.2013

Master of Arts (MA) - Organizational Management

Ashford University

Bachelor of Science (BS) - Family And Consumer Sciences

Florida State University
Stephanie A. Bunn