Raychelle Alexander
Miami,FL
Summary
Detail-oriented professional seeking a position where my customer service expertise, legal knowledge, and strong clerical skills contribute to improved efficiency and productivity. Skilled in analytical thinking, problem-solving, and delivering high-quality administrative support. Strong understanding of legal and medical terminology.
Overview
13
13
years of professional experience
Work History
Member Experience Advisor
Nations Benefits
Miramar, FL
09.2023 - 05.2024
- Delivered exceptional customer service by addressing member inquiries and resolving issues promptly.
- Implemented strategies to enhance member experience using surveys and feedback insights.
- Assisted members with applications and related processes upon arrival.
- Analyzed member feedback to refine services and improve satisfaction rates.
Provider Services Representative
Sunshine State Medicaid
Miami, FL
11.2020 - 08.2023
- Assisted clients with insurance coverage questions and billing inquiries.
- Guided customers through the online portal for self-service options.
- Resolved complaints and escalated complex issues to senior staff when necessary.
Paralegal / Legal Assistant
Vernis & Bowling
North Miami Beach, FL
05.2019 - 10.2019
- Managed incoming calls from opposing counsel regarding pending mediation cases.
- Utilized Adverant Total Office (ATO) for scheduling and case coordination.
- Organized subpoenas for medical providers and opposing counsel.
- Drafted legal documents, including motions and briefs, to support litigation.
- Prepared and coordinated trial exhibits, documentation, and digital materials.
Medical Inpatient Coordinator
Anthem, Inc.
Miami, FL
08.2016 - 02.2019
- Served as provider relations proxy for credentialing and contractual concerns.
- Verified member eligibility across all lines of business, including coordination of benefits.
- Collaborated with nurses and medical directors to determine medical necessity.
- Investigated and resolved customer complaints to ensure satisfaction.
- Reviewed prior authorizations for medications and medical services.
- Scheduled appointments with provider offices on behalf of members.
Clerk II
Miami-Dade Clerk of Courts
Miami, FL
12.2010 - 07.2016
- Assisted customers with inquiries and service requests.
- Filed, scanned, and entered departmental documents and data.
- Processed arrears adjustments.
- Provided comprehensive clerical support for routine and special tasks.
- Ensured accuracy and compliance of legal documents.
- Supported positive customer experiences by addressing policy questions and concerns.
Education
Bachelor of Science -
Miami Dade College
Miami, FLPre-Law -
Barry University School of Law
Miami, FLSkills
- Customer Service
- Microsoft Office
- Reception & Front Desk Support
- Filing & Document Management
- Call Documentation
- Multi-Line Phone Systems
- Excel
- Outlook
- Case Management
- Clerical Expertise
- Criminal Law Knowledge
- Administrative Support
- Strong Legal Background
- Typing Speed: 60 WPM
Timeline
Member Experience Advisor
Nations Benefits
09.2023 - 05.2024
Provider Services Representative
Sunshine State Medicaid
11.2020 - 08.2023
Paralegal / Legal Assistant
Vernis & Bowling
05.2019 - 10.2019
Medical Inpatient Coordinator
Anthem, Inc.
08.2016 - 02.2019
Clerk II
Miami-Dade Clerk of Courts
12.2010 - 07.2016
Bachelor of Science -
Miami Dade College
Pre-Law -
Barry University School of Law