Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lauren Bruce

Waterford,MI

Summary

Goal-oriented and relationship-driven business professional with over 15 years of experience in customer engagement, account management, and leadership. Proven success in driving client satisfaction, retention, and growth through data-driven insights, strong communication, and collaborative problem-solving. Skilled in territory management with a focus on meeting client needs and exceeding revenue goals. Seeking to contribute my expertise to LinkedIn’s mission as an Account Director, empowering clients in the Staffing/Recruitment SMB sector to achieve measurable success.

Overview

18
18
years of professional experience

Work History

Store Manager

Pet Supplies Plus
09.2007 - Current
  • Manage full P&L responsibility and lead a team of 25+ employees to achieve consistent revenue growth and operational excellence.
  • Develop and execute business strategies aligned with corporate goals, resulting in year-over-year sales increases and improved customer satisfaction.
  • Build and maintain strong client relationships, fostering loyalty and retention through personalized service and proactive issue resolution.
  • Utilize CRM tools and data analytics to assess performance metrics, optimize operations, and improve customer experience.
  • Coach and mentor team members, promoting accountability and professional growth while reducing turnover rates.

Assistant Manager

PacSun
10.2015 - 06.2016
  • Supported store leadership in driving revenue, meeting KPIs, and executing strategic initiatives.
  • Implemented team development activities that improved engagement and shift efficiency.
  • Managed employee performance through feedback, training, and recognition programs.

Customer Service Representative

Eurest Dining
10.2012 - 12.2013
  • Coordinated catering operations for high-profile corporate events, ensuring seamless execution.
  • Maintained product quality standards while consistently delivering excellent customer experiences.
  • Handled escalated client interactions with diplomacy and professionalism to retain customer trust.

Education

Bachelor of Science - Business Administration, Management, Human resources Management

Wayne State University
Detroit, MI
05.2028

Associate - Business Management

Oakland Community College
Waterford, MI
12.2023

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization

Timeline

Assistant Manager

PacSun
10.2015 - 06.2016

Customer Service Representative

Eurest Dining
10.2012 - 12.2013

Store Manager

Pet Supplies Plus
09.2007 - Current

Bachelor of Science - Business Administration, Management, Human resources Management

Wayne State University

Associate - Business Management

Oakland Community College

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