Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Lauren Brungardt

Toledo,Ohio

Summary

Creative professional with over 15 years of experience in customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Proficient in operating commercial cutlery, scales, ovens, PC, and Edible Image software.

Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

14
14
years of professional experience

Work History

Ocean Imports Coordinator

Trans-World Shipping
Toledo , OH
02.2023 - Current
  • Conducted research on ports, taxes, tariffs, and other regulations related to international trade.
  • Resolved discrepancies related to shipment delays or damaged goods by liaising with carriers and suppliers.
  • Developed relationships with key vendors within the supply chain industry.
  • Ensured accuracy in all shipping documentation prior to submitting them to customs authorities.
  • Managed communication between internal departments and external parties.
  • Interacted with customers via phone and email regarding the status of their orders.
  • Completed accurate US customs filings with secure communications.
  • Used power of attorney privileges to sign documents on behalf of clients.
  • Adhered to standard operating procedures for every customer's account and data to maintain consistent service levels.
  • Requested and compiled necessary customs invoices, certificates of origin, and cargo-control documents.
  • Monitored shipments and obtained clearance from customs and other agencies.
  • Resolved any problems that arose during transit of goods.
  • Consulted with customers regarding best methods for transporting their cargo.
  • Ensured compliance with all government regulations related to shipping and receiving goods internationally.
  • Monitored all stages of the shipment process from pickup to delivery.
  • Maintained accurate records of shipments, invoices and customs documents.
  • Built and strengthened relationships with trucking companies to optimize daily operations.
  • Verified accuracy of shipment information prior to submission to Customs.
  • Identified discrepancies in documentation submitted by customers or vendors when necessary.
  • Performed research on new products entering the market place to determine their classification under HS codes.
  • Acted as a point of contact between customers and government agencies during audits or investigations.
  • Monitored changes in customs rules and regulations to ensure compliance with all relevant legislation.
  • Researched and interpreted rulings, compliance publications, guidelines and customs regulations.

Bakery Clerk

Kroger
Toledo, OH
07.2011 - 09.2022
  • Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
  • Stayed on top of changes to provide customers with optimal service.
  • Maintained temperature, sweep and sanitation logs to document proper conditions.
  • Packaged and labeled baked goods with accurate descriptions and ingredients.
  • Inspected baking equipment in accordance with cleanliness and safety standards.
  • Maintained neat, organized and clean work areas to avoid safety concerns or production delays.
  • Took precautions to avoid cross-contamination between food items.
  • Inspected products for quality assurance before display.
  • Followed code dating procedures and adhered to legal regulations governing product labeling and packaging.
  • Maintained current knowledge of pricing, ingredients, product availability and current promotion.
  • Boxed, weighed and wrapped cakes and other bakery products to prepare for pickup.
  • Took custom orders from clients and provided accurate quotes.
  • Inspected incoming materials for damage.
  • Complied with policies and proper procedures to meet occupational safety and health standards.
  • Facilitated proper donation scans and inventory updates to minimize product loss.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Troubleshot shortages and overages to support quality control efforts.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Reviewed customer orders prior to delivery ensuring accuracy of design elements.
  • Trained newly hired employees on proper methods of cake decoration.
  • Assisted in the production of cakes, cupcakes, cookies, and other desserts.
  • Ensured consistency in product quality across all bakery items produced.
  • Applied finishing touches such as drizzles, glazes, meringues, and icing decorations.
  • Resolved customer complaints regarding products or services promptly and courteously.
  • Performed daily maintenance checks on equipment used in cake decoration.
  • Managed inventory of all cake decorating supplies and equipment.
  • Assisted customers with planning cake vision, including color, theme and size.
  • Produced frostings and creams for cakes and other edibles.
  • Used photo cake software to create specialty birthday and anniversary cakes.
  • Answered phone calls, put in orders and handled customer disputes or complaints.
  • Assembled, prepared, decorated, and frosted cakes for purchase.
  • Decorated cakes for special occasions, showers, birthdays and christenings.
  • Cleaned display cases, utensils, and working spaces to keep sanitary work environment.
  • Used pastry bags and tips to pipe messages and decorative roses onto cakes.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Monitored color of baking items to raise or lower temperature or remove from oven.
  • Set ovens to appropriate temperatures to pre-heat.
  • Adhered to safety protocols to minimize mishaps and accidents with baking equipment.

Education

High School Diploma -

Canton High School, Canton, MI, US
8415 N Canton Center Rd, Canton, MI 48187
06.2002

Some College (No Degree) - Digital Communications And Multimedia

ITT Technical Institute - Canton MI
Canton, MI

Skills

  • Accurate order fulfillment
  • POS system expertise
  • Baking equipment operation
  • Health department regulations
  • Supervision & leadership
  • Active listening
  • Training & development
  • Reliable & trustworthy
  • Basic math
  • Troubleshooting
  • Computer skills
  • People skills
  • Supply ordering
  • Customer buying habits
  • Loss prevention
  • Inventory tracking
  • Audit counts
  • Item tagging
  • Stockroom procedures
  • Boxing and labeling
  • Report creation
  • Loading and unloading
  • Product organization
  • Adaptive team player
  • Product forecasting
  • Inventory replenishment
  • Mentoring and training
  • Safety methods
  • Vendor relations
  • RF scanning devices
  • Cargo tracking
  • Customs clearance
  • Shipping documentation
  • Tariff calculation
  • Regulatory compliance
  • Problem resolution
  • Customer communication
  • Relationship building
  • Time management
  • Attention to detail
  • Import operations
  • Invoicing and billing
  • HS code classification
  • Deadline oriented
  • Effective communication
  • Interpersonal skills
  • Organizational skills
  • Multitasking

Hobbies

  • Gardening
  • General arts and crafts
  • Organizing
  • Photography

Timeline

Ocean Imports Coordinator

Trans-World Shipping
02.2023 - Current

Bakery Clerk

Kroger
07.2011 - 09.2022

High School Diploma -

Canton High School, Canton, MI, US

Some College (No Degree) - Digital Communications And Multimedia

ITT Technical Institute - Canton MI

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