Lauren Bullock
Aurora,CO
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level production position. Ready to help team achieve company goals.
Professional with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.
Overview
8
8
years of professional experience
Work History
Restaurant Manager
Parkway Bar & Grill
Aurora, CO
04.2023 - Current
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Established policies for cash handling procedures to maximize security measures.
- Maintained detailed records of sales transactions and daily shift reports.
Server
Parkway Bar & Grill
Aurora, CO
04.2021 - Current
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Increased sales significantly by upselling higher-end products to customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Restaurant Busser
Olive Garden
Aurora, CO
02.2018 - 04.2021
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Improved customer satisfaction rates by answering customers' questions and resolving issues.
- Answered inquiries skillfully and provided menu recommendations to suit customer preferences.
- Performed pre-bussing duties such as vacuuming surrounding floors and removing large waste.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
- Collaborated with team members to address emergent dining room situations and fill gaps in duty schedules.
Daycare Teacher
Kids Town Drop In Child Care
Aurora, CO
02.2017 - 02.2018
- Monitored classroom to verify safe and secure environment.
- Implemented curriculum to enhance classes with learning-focused activities.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Created safe and nurturing learning environment for preschoolers.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Utilized creative teaching strategies to engage students in classroom.
- Supported students in developing self-esteem and self-confidence.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
Education
Cherokee Trail High School
Aurora, CO2018
Skills
- Check Payment Processing
- Suggestive Selling
- Guest Relations Management
- Server Training
- Item Promotion
- Guest Seating
- Hospitality Service Expertise
- Patron Experiences
- Greeting and Seating Guests
- Guest Satisfaction
- Warm and Friendly
- Patron Rapport
- Adaptable and Flexible
Education
Aurora, CO
Contact
Aurora, CO 80016
Timeline
Restaurant Manager
Parkway Bar & Grill
04.2023 - Current
Server
Parkway Bar & Grill
04.2021 - Current
Restaurant Busser
Olive Garden
02.2018 - 04.2021
Daycare Teacher
Kids Town Drop In Child Care
02.2017 - 02.2018
Cherokee Trail High School