Lauren Caprio
Reno,NV
Summary
Dynamic and seasoned Director of Employee & Labor Relations with extensive experience in fostering positive employee relations, managing labor disputes, and implementing effective HR policies. Adept at mitigating risk and resolving conflicts while ensuring compliance with labor laws and regulations. Seeking to leverage expertise to drive organizational success and employee satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Director of Employee & Labor Relations
Tahoe Forest Health System
04.2024 - Current
- Plans, coordinates, and manages operational units within the Human Resources department, overseeing activities such as recruitment, hiring, employee relations, and labor negotiations.
- Facilitates effective communication between employees and management to promote understanding and transparency within the organization.
- Collaborates with HR, legal, and senior management to align employee relations strategies with overall organizational goals.
- Develop and implement recruitment and hiring practices that adhere to company policies, procedures, and legal requirements, ensuring the selection of qualified candidates while
promoting diversity and inclusion. - Serve as a resource to all HR functions during cyclical fluctuations of business processes, providing guidance and support to ensure efficient and effective operations.
- Identifies potential risks related to employee relations issues and working to mitigate them to maintain a positive and productive workplace.
- Represents Human Resources in interactions with collective bargaining units, including handling grievances, disciplinary actions, MOU/policy interpretation, and participating in contract negotiations.
- Leads initiatives to enhance employee engagement, satisfaction, and retention through the development and implementation of HR programs, policies, and procedures.
- Conducts investigations into employee complaints and grievances, working collaboratively with management and legal counsel to resolve issues and mitigate risks.
- Monitor and analyze HR metrics and trends to identify areas for improvement and implement strategic initiatives to optimize HR processes and services.
- Manages the HR budget with precision and strategic foresight, overseeing allocation and expenditure to align with organizational goals.
Employee & Labor Relations Manager
Tahoe Forest Health System
12.2019 - 04.2024
- Plan, coordinate, and manage operational units within the Human Resources department, overseeing activities such as recruitment, hiring, employee relations, and labor negotiations
- Develop and implement recruitment and hiring practices that adhere to company policies, procedures, and legal requirements, ensuring the selection of qualified candidates while promoting diversity and inclusion
- Serve as a resource to all HR functions during cyclical fluctuations of business processes, providing guidance and support to ensure efficient and effective operations
- Represent Human Resources in interactions with collective bargaining units, including handling grievances, disciplinary actions, MOU/policy interpretation, and participating in contract negotiations
- Lead initiatives to enhance employee engagement, satisfaction, and retention through the development and implementation of HR programs, policies, and procedures
- Conduct investigations into employee complaints and grievances, working collaboratively with management and legal counsel to resolve issues and mitigate risks
- Monitor and analyze HR metrics and trends to identify areas for improvement and implement strategic initiatives to optimize HR processes and services.
Human Resource Generalist
Tahoe Forest Health System
07.2017 - 12.2020
- Managed employee relations functions, including investigating complaints, conducting disciplinary meetings, and facilitating conflict resolution processes
- Developed and implemented policies and procedures related to employee conduct, performance management, and workplace behavior
- Provided coaching and guidance to managers and employees on issues related to performance, behavior, and interpersonal conflicts
- Collaborated with legal counsel to ensure compliance with employment laws and regulations and mitigate legal risks
- Assisted in the development and delivery of training programs for employees and managers on topics such as harassment prevention and diversity awareness
- Participated in the development and implementation of employee engagement initiatives to enhance morale and productivity.
Human Resources Associate
Tahoe Forest Health System
02.2016 - 07.2017
- Maintained Human Resources policies and procedures ensuring compliance with legal requirements and industry standards
- Collaborated with department managers to develop, review, and revise job descriptions to accurately reflect the responsibilities and requirements of various roles within the organization
- Provided backup support to other roles within the HR department as needed, including recruitment, benefits administration, and employee relations
- Working knowledge of departmental policies and procedures, acting as a resource to employees and providing guidance as needed
- Supported leave of absence administration, including compliance with state and federal guidelines and coordination with employees, managers, and third-party administrators
- Utilized HR practices and procedures to answer inquiries and provide information to employees as authorized by management.
Retail Associate
Northstar California
12.2010 - 05.2016
- Provided excellent guest service and product knowledge
- Welcome and greet customers as they enter the store
- Provided in-depth product knowledge, including features, benefits, and overall value
- Answered customer questions and concerns
- Attended to unique and individual shopping needs of each customer.
Practice Lead
Tahoe Forest Health System
05.2011 - 02.2016
- Lead all aspects of daily clinic operations ensuring the delivery of the highest levels of clinical quality and customer service to clinic patients in the most cost-effective manner
- Communicated throughout the day with physicians and staff to ensure optimal coordination in the delivery of medical services
- Implemented operational changes in the multi-specialty clinics as directed by senior management
- Coordinated with clinic management and Patient Financial Services Manager to ensure accurate and complete charge capture, compliance and optimal revenue cycle management for assigned clinic.
Assistant II, Department of Neurosurgery
University of California, San Francisco
09.2009 - 12.2010
- Provided Executive Assistance to Chief of Neurosurgery included but not limited to scheduling travel, confirming and scheduling appointments
- Worked with vendors, submitting invoices, processing check requests, handling petty cash, reconciling funds, and processing employee timesheets
- Billing data entry, filing, and CPT coding
- Served as the Neurosurgery Department Residency Coordinator, responsible for putting together Neurosurgery On-Call Schedule.
Education
University of Nevada, Reno
Reno, NV03.2023
Sociology
Regis University
Denver, CO05.2008
Skills
- Ability to Work in a Team
- Leadership
- Employee Engagement
- Employee Relations
- Labor Relations
- Conflict Resolution
- Collective Bargaining
- Policy Development
- Investigation Skills
- Training & Development
Certification
Professional in Human Resources (PHR), HR Certification Institute, 10/01/20, 07/01/24
Timeline
Director of Employee & Labor Relations
Tahoe Forest Health System
04.2024 - Current
Employee & Labor Relations Manager
Tahoe Forest Health System
12.2019 - 04.2024
Human Resource Generalist
Tahoe Forest Health System
07.2017 - 12.2020
Human Resources Associate
Tahoe Forest Health System
02.2016 - 07.2017
Practice Lead
Tahoe Forest Health System
05.2011 - 02.2016
Retail Associate
Northstar California
12.2010 - 05.2016
Assistant II, Department of Neurosurgery
University of California, San Francisco
09.2009 - 12.2010
University of Nevada, Reno
Sociology
Regis University
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