Susan Y. Smith

• Oversee all facets of labor and employee relations related to Bronx programs and confer with the Senior Vice President of HR & Employee Relations.
• Facilitated first and second step grievances, collaborating with Senior Executive Vice President of HR to resolve issues and navigate legal considerations.
• Facilitate all termination meetings and be present to support Agency’s decision.
• Coach and counsel supervisory staff on strategies for facilitating collaborative problem solving, harassment prevention, employee development and skill/talent development.
• Conducted internal investigations promptly to address complaints, ensuring timely resolution and compliance.
• Manage staffing and recruiting for all DD and FFC programs and Universal Pre-K schools and efficiently fill open positions.
• Conduct regular follow-up with the Vice President of FFC, and Bronx programs and Principals of the schools to determine the effectiveness of recruiting plans and implementation.
• Develop a pool of qualified candidates in advance of need and build networks to find qualified top candidates.
• Conduct employee background investigations and ensure that all employees hired are cleared to work.
• Developed and implemented internal and external policies and procedures, ensuring compliance with state and federal laws, rules, and regulations.
• Maintain performance management standards to ensure that employees are judged against objective standards.
• Direct employees on issues such as worker’s compensation, long/short term disability claims.
• Conduct exit Conduct exit interviews and employment background investigations.

• Directed daily operations of program, ensuring effective management and compliance with standards.
• Supervised operations to ensure alignment with organizational standards and enhance service delivery.
• Coordinated communication between staff and management to ensure seamless service delivery.
• Coordinated communication between staff and management to enhance collaboration and service effectiveness.
• Communicated with maintenance staff to uphold safe program environment and operational efficiency.
• Inspected facility grounds regularly to uphold safety protocols and compliance measures.
• Reviewed paperwork, including accountability sheets and census reports, for accuracy and approval.
• Assisted milieu staff during crisis situations to ensure swift resolution and safety.
• Notified director or supervisor immediately regarding emergency occurrences for prompt action.

• Implemented individualized treatment plans to foster youth development in group settings.
• Provided guidance and support to youth in therapeutic environments, promoting personal growth and resilience.
• Supervised therapeutic groups and monitored daily recreational activities to increase youth engagement and participation.
• Executed disciplinary actions and implemented goal point systems to encourage positive behavior changes among youth.
• Oversaw patient completion of activities of daily living, ensuring accountability.
• Documented behavioral notes and special incident reports for precise record-keeping.

• Supervised staff in resolving complex employee relations issues and complaints, fostering a supportive work environment.
• Developed and implemented recruiting and employee relations strategies, enhancing collaboration across four departments.
• Provided consultations on FMLA and disability policies to directors, supervisors, and employees.
• Collaborated in drafting employee handbook, standardizing organizational policies and improving employee awareness.
• Conducted comprehensive new employee orientations covering benefits and essential policies.
• Spearheaded job description preparation for various levels in three departments.
• Ensured I-9 compliance by verifying work eligibility for all employees.
• Managed subcontractor programs while maintaining personnel files for current and terminated employees.

• Conducted home visits for comprehensive family assessments, identifying service needs and facilitating referrals for support.
• Facilitated client-centered parental skills workshops, improving communication and relationship dynamics within families.
• Facilitated group therapy sessions to promote emotional healing and community.
• Prepared detailed reports for service plan review meetings, ensuring thorough documentation and advocacy during court hearings.

• Streamlined employment processes in Bronx region, enhancing efficiency in interviewing and paperwork completion.
• Acted as primary contact for Bronx staff regarding human resources issues and agency policies.
• Guided supervisors on performance evaluations and disciplinary actions, fostering consistent HR practices for Bronx personnel.
• Ensured compliance with agency standards by maintaining accurate employee records.
• Communicated agency benefits programs effectively to Bronx staff members.
• Processed onboarding paperwork for interns and consultants to facilitate smooth integration.
• Maintained regular communication with employment manager and area directors to align staffing strategies.
• Developed training programs to improve staff skills and knowledge, increasing overall team competency.

• Coordinated educational programs for families and children, fostering engagement within community service organization.
• Conducted training workshops for resource and natural parents to enhance understanding of New York City education system.
• Developed training materials to equip staff with effective educational delivery methods.
• Facilitated referrals to enhance student support services.
• Acted as agency liaison with New York City Board of Education to ensure compliance.

• Developed and instructed career development workshops, enhancing job readiness for adolescents and young adults.
• Developed educational programs for diverse student populations.
• Conducted program evaluations and analyses, facilitating educational and vocational referrals to support participant goals.
• Collaborated with teachers to implement curriculum enhancements.
• Provided training sessions for staff on effective teaching strategies.

• Led housing development initiatives to improve community living conditions.
• Led strategic planning for housing development and community outreach, fostering partnerships with stakeholders.
• Directed strategic planning for housing development and community engagement, enhancing local resident involvement.
• Collaborated with city officials to align housing policies with community needs.
• Oversaw budget management for multiple housing projects across the city.

Managed youth and teen afterschool programs, resulting in increased attendance and overall satisfaction.
Directed Girl Scout initiatives that emphasized the importance of leadership and community service.

• Collaborated with local organizations to enhance community resources and support networks.
• Developed outreach materials, educating residents about available services and programs.
• Managed youth and teen afterschool programs, resulting in increased attendance and overall satisfaction.Directed Girl Scout initiatives that emphasized the importance of leadership and community service.