Courtney Cox
New York,NY
Summary
I am a skilled leader with experience in Human Resources, recruiting, operations, payroll management, scheduling, and performance management, labor relations and employee relations. I'm seeking a new opportunity to apply my experience to a company where I can share my passion and excitement for teaching and training others to be successful in their roles.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Manager- Employee and Labor Relations
Bloomingdales
07.2019 - Current
- Currently consulting on complex employee relations cases across all Bloomingdale's stores in the united states
- Sat on Labor Board for 2024 Local 3 Contract Negotiations; successfully obtained timely ratification
- Continuously reviewing Local 3 grievances and participating as a witness to arbitrations
- Conducting quarterly trainings for executives on labor relations and their role in managing labor employees; daily respond to inquiries
- Conducted investigations based on claims of harassment and discrimination in the New York City flagship store from 2019-2022; store population 2,000 employees
- Impacted Flagship Store culture through investigating turnover trends and connecting with all levels of employees and management on a weekly basis.
Store Director (General Manager)
Target
10.2016 - 03.2019
- General Director of a $35,000,000 Store
- Recruited, hired, and managed hourly and salaried talent
- Trained and lead managers to own their portion of the business and write/deliver annual reviews
- Managed four salaried direct reports, eleven full time hourly managers, and 200 part-time employees
- Lead and supported business decisions to drive sales through holidays and seasons, producing a positive comp in 2018
- Managed store’s Human Resources team to ensure quality of hiring, training of team, and review all coaching and corrective action documents to ensure they were accurate, consistent and adhered to Target’s Counseling and Corrective Action policy.
Executive Team Leader- Human Resources
Target
02.2014 - 10.2016
- Assessed and selected top talent of all levels including recruitment at local universities; drive application selection, interview process and make hiring decisions for $45,000,000 store
- Conducted hiring events, orientations, volunteer events, and team building events
- Improved store turnover, overall staffing, resulting in positive store culture improvements
- Proactively managed and maintained compensation and payroll processes
- Owned learning environment by leading team member training and development programs; ensured team members at all levels are well trained
- As a direct result, retention increased from 40% to 60% for 2011, 2 team members were promoted to Executive Interns and 1 team leader was promoted to Executive Team Leader
- Reviewed all coaching and corrective action documents to ensure they were accurate, consistent and adhered to Target’s Counseling and Corrective Action policy.
Executive Team Leader
Target
06.2009 - 02.2014
- Managed performance of four hourly managers, and thirty hourly team members in $40,000,000 store from 2011-2014
- Increased annual sales by leading sales floor team through entire store remodel
- Managed one hourly team member on the security team, and influenced entire $30,000,000 store on shortage and safety from 2009-2011
- Used investigative tactics to close four internal cases resulting in $60,000+ shortage resolved
Sales Lead: Key Carrier
The Disney Store
08.2003 - 06.2009
- Participated in general retail functions including stocking, cashier, and guest service
- Key carrier function included opening and closing the store.
Education
Master of Arts in Intercultural Studies -
Nazarene Theological Seminary
Kansas City, Missouri05.2015
Master of Arts -
MidAmerica Nazarene University
Olathe, Kansas05.2009
Skills
- Human Resources Management
- HR policies and procedures
- Employee Handbook Development
- Employee Relations
- Onboarding and Orientation
- Leadership Development
- Talent management
- Labor Relations
Certification
PHR- Professional in Human Resources
Timeline
Senior Manager- Employee and Labor Relations
Bloomingdales
07.2019 - Current
Store Director (General Manager)
Target
10.2016 - 03.2019
Executive Team Leader- Human Resources
Target
02.2014 - 10.2016
Executive Team Leader
Target
06.2009 - 02.2014
Sales Lead: Key Carrier
The Disney Store
08.2003 - 06.2009
Master of Arts in Intercultural Studies -
Nazarene Theological Seminary
Master of Arts -
MidAmerica Nazarene University