Lauren Carter
Pacific,MO
Summary
Dynamic professional with a proven track record at Delaware North, excelling in client engagement and strategic planning. Demonstrated ability to maintain high cleanliness standards while ensuring exceptional customer service. Skilled in POS System Operation and adept at creating positive customer experiences, contributing to successful project completions and efficient operational workflows.
Overview
2021
2021
years of professional experience
Work History
Florist Assistant
St. John’s Florist and Gift
- Placed floral arrangements in refrigerated cases and arranged other merchandise on display fixtures.
- Maintained a clean and organized workspace, ensuring a safe and efficient work environment for all staff members.
- Collaborated with team members on large projects, contributing to successful completion of orders on time and within budget constraints.
- Prepared incoming flower stocks for inclusion in arrangements, bouquets and Type.
- Maintained high standard of organization and cleanliness of store premises.
- Handled cash transactions with accuracy and integrity, maintaining trustworthiness as a valued team member.
- Provided exceptional customer service by greeting customers warmly, answering questions about products and services, and offering suggestions when needed.
Banquet and Fine Dining Server / Cattering Attende
Delaware North
- Achieved seamless transitions between courses by closely monitoring table progression throughout meals ensuring timely removal of used dishes and utensils.
- Collaborated with culinary team to accommodate special dietary requests, ensuring all guests'' needs were met.
- Maintained a clean and well-organized dining area, contributing to an enjoyable dining experience for guests.
- Assisted in training new servers, helping them develop strong work habits and excellent customer service skills.
- Contributed to successful events by setting up banquet rooms according to specific client requirements.
- Consistently adhered to strict hygiene standards and health regulations contributing towards a safe environment for both customers and employees.
Event Hostess
Hawthorne Inn
11.2017 - 09.2020
- Resolved guest concerns promptly and professionally, displaying excellent customer service skills in high-pressure situations.
- Demonstrated adaptability by quickly adjusting plans as needed based on evolving event conditions or last-minute changes from clients.
Preschool Teacher
Wildwood Early Learning Center
02.2019 - 07.2019
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Established positive communication with parents in daily conversation and formal conferences.
- Applied play-based strategies to provide diverse approaches to learning.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
Education
Diploma - N/a
Pacific High School
Pacific, MO05.2019
Skills
- Cleanliness standards
- Phone Etiquette
- Strategic Planning
- Upselling strategies
- Scheduling appointments
- POS System Operation
- Inventory Control
- Workspace maintenance
- Email Communication
- Client Consultations
- Social Media Marketing
- Website Management
- Client engagement and assistance
- Sales and service-oriented
Timeline
Preschool Teacher
Wildwood Early Learning Center
02.2019 - 07.2019
Event Hostess
Hawthorne Inn
11.2017 - 09.2020
Florist Assistant
St. John’s Florist and Gift
Banquet and Fine Dining Server / Cattering Attende
Delaware North
Diploma - N/a
Pacific High School
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