Summary
Overview
Work History
Education
Skills
Timeline
Generic
Lauren Caso

Lauren Caso

Miami

Summary

Detail-oriented Student Reservations Assistant with expertise in reservation software and phone etiquette. Proven ability to enhance efficiency and support client needs through effective communication.

Overview

3
3
years of professional experience

Work History

Student Reservations Assistant

Florida International University, Modesto A. Maidique Campus
Miami
08.2025 - Current
  • Managed reservation inquiries via phone and email, ensuring prompt and accurate responses.
  • Coordinated room bookings using university systems, optimizing occupancy rates.
  • Assisted in training new staff on reservation protocols and customer service standards.
  • Developed streamlined processes for handling cancellation requests, improving efficiency.

Receptionist/Before and After School Care Assistant

Rays Tae Kwon Do Center
Miami Springs
07.2023 - 04.2025
  • Managed front desk operations, ensuring smooth check-in and check-out processes for clients.
  • Answered phone inquiries, providing information on classes and scheduling appointments effectively.
  • Maintained organized records of member registrations and class attendance using management software.
  • Assisted instructors with administrative tasks, enhancing overall class efficiency and participant experience.
  • Processed payments and membership renewals accurately, contributing to financial operations integrity.

Education

Psychology

Florida International University
Miami, FL
08.2028

Skills

  • Reservation software
  • Phone etiquette
  • First Aid/CPR Certified
  • Adobe photoshop certified

Timeline

Student Reservations Assistant

Florida International University, Modesto A. Maidique Campus
08.2025 - Current

Receptionist/Before and After School Care Assistant

Rays Tae Kwon Do Center
07.2023 - 04.2025

Psychology

Florida International University