Detail-oriented Student Reservations Assistant with expertise in reservation software and phone etiquette. Proven ability to enhance efficiency and support client needs through effective communication.
Overview
3
3
years of professional experience
Work History
Student Reservations Assistant
Florida International University, Modesto A. Maidique Campus
Miami
08.2025 - Current
Managed reservation inquiries via phone and email, ensuring prompt and accurate responses.
Coordinated room bookings using university systems, optimizing occupancy rates.
Assisted in training new staff on reservation protocols and customer service standards.
Developed streamlined processes for handling cancellation requests, improving efficiency.
Receptionist/Before and After School Care Assistant
Rays Tae Kwon Do Center
Miami Springs
07.2023 - 04.2025
Managed front desk operations, ensuring smooth check-in and check-out processes for clients.
Answered phone inquiries, providing information on classes and scheduling appointments effectively.
Maintained organized records of member registrations and class attendance using management software.
Assisted instructors with administrative tasks, enhancing overall class efficiency and participant experience.
Processed payments and membership renewals accurately, contributing to financial operations integrity.
Education
Psychology
Florida International University
Miami, FL
08.2028
Skills
Reservation software
Phone etiquette
First Aid/CPR Certified
Adobe photoshop certified
Timeline
Student Reservations Assistant
Florida International University, Modesto A. Maidique Campus
08.2025 - Current
Receptionist/Before and After School Care Assistant